A Proven Partner in Business Process Outsourcing

Onshore Customer Service Outsourcing

Nearly 30 Years Of Excellence In CX Solutions

Customer Service Outsourcing Done Better.

Service excellence in every customer experience (CX) is pivotal for business success. Each interaction presents an opportunity to build lasting consumer connections and drive growth. Whether it's through seamless exchanges, personalized solutions or proactive support, organizations strive to create memorable experiences that foster brand loyalty and earn repeat business.

At Working Solutions, we measurably elevate customer experiences for companies like you.

  • Apply best practices for recruitment, agent education, and CX operations management.
  • Ensure high agent retention for business continuity and sustained performance.
  • Integrate artificial intelligence (AI) and intelligent agents (IA) to economize workflow and get the most out of every experience.
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Blended-Rate Service Offers Balanced Solutions.

CX operations are continuously pushed to "do more with less." So, finding a cost-conscious and quality-minded business as your outsourcing partner is a must.  Superb, onshore service, doesn't have to break the bank. Not when you use a customized solution based on your individual business needs. 

Flexible On-Demand Support

Our precision -pricing model enables companies to optimize resources by paying purely for actual customer interactions, letting them scale during peak periods and adapt to business fluctuations.

The results: 

  • 88% confirmed Working Solutions had a positive impact on their bottom lines.

  • 100% of clients said we deliver value as a partner, not just a provider.

  • 100 net promoter score (NPS)—our commitment to delivering top-notch customer service is unwavering.


Explore Cost-Savings Model →
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Industry Expertise. 

Working Solutions client programs, past and present, reflect an array of diverse applications and solutions, all attuned to different customer personas and corporate brands. Agents act as extensions of the organizations they represent. Often, they are customers themselves, offering firsthand insight into client products and services.

Fast and flexible, our virtual workforce of sales, service and technical experts scales to support everyday business, unforeseen events and long-term projects. Industries served span automotive, consumer services and retail, healthcare, and travel and hospitality. Specialty solutions include those for connected cars, senior care, luxury travel, pharmaceutical operations and pet care. 

 

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Automotive Technology
Case Study

From responding to carjacking crises to solving a driver’s digital dilemma, Working Solutions ensures responsive, high-quality customer service when it matters the most. In the moment.

 

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Automotive Technology
Case Study
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Senior Care Case Study

How Working Solutions ensured swift lead qualification and high-empathy experiences for families seeking senior-care solutions for loved ones.

 

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Senior Care Case Study
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Travel Airline Case Study

Working Solutions enabled a major airline to set new customer-service standards amidst a major CX crisis over the busiest holiday weekend of the year. A quick-turn solution eliminated a customer backlog of 200,000+ in a matter of days.

 


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Travel Airline Case Study
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Tax Software Case Study

When customer behavior did not align with a company's in-house predictions for self-service automation, Working Solutions stepped in to quickly scale up personalized service and deliver consistent care, as expected.

 


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Tax Software Case Study
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Latest Trends in Travel from our Professional Agents
A number of our agents in this industry ran their own travel agencies or booked corporate travel for businesspeople. They know how travel and hospitality work, and how to handle the workarounds. Recently, we asked them about the changes they've experienced in the ever-evolving industry.
View Data →
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AI + IA: How Artificial Intelligence Empowers Intelligent Agents for Enhanced Customer Experiences
Explore how artificial intelligence (AI) is transforming customer service by empowering intelligent agents with insights and processes.
Watch Video →

Premier Customer Service.

Onshore CX by Working Solutions uses proven processes—refined over almost 30 years—to deliver great, on-demand service.

Ensuring at least 2X return on investment (ROI) and sustained business performance.  

Expert Agent Retention Strategies

Working Solutions recruiting, agent education and operations teams know how to attract and retain the best agents. With over 150,000 agents in our network, turnover is well below the industry norm. On-shore workforce stability ensures consistency, sustains performance and improves satisfaction—for both agents and customers.

Expert Agent Retention Strategies

Artificial Intelligence (AI) + Intelligent Agents (IA)

Working Solutions recruiting, agent education and operations teams know how to attract and retain the best agents. With more than 150,000 agents in our network, turnover is well below the industry norm. Onshore workforce stability ensures service consistency, sustains performance and improves satisfaction—for both agents and customers.

Artificial Intelligence (AI) + Intelligent Agents (IA)

Client Satisfaction

At Working Solutions, we take pride in being the best CX outsourcing partner that ensures satisfaction for you and your customers. We’re dedicated to providing responsive, reliable outsourcing solutions. You can depend on us to elevate customer service and business performance. Don't just take our word for it. See what clients have to say.

Client Satisfaction
"The team at Working Solutions continuously delivers performance above or at the top of the Partner ecosystem across every KPI. They bring a relentless passion for excellence in every aspect of the business, and set a bench mark around the sharing of best practices."
Pete Vegors

Global Partner Manager

“All of my years here and my past careers, I have never worked with a better virtual training team. Working Solutions is true education professionals which make such a noticeable difference. You can tell you are teachers; you always want to get it right and do the right thing for our company and your agents. We are blessed to work with you.”
Amber

Sr. Manager, Training & Quality

"We selected Working Solutions because of the very unique approaches to agent staffing and scheduling, the high priority they place on agent training and their commitment to high quality customer interactions. They have completely delivered on all expectations! "
Dan Fisher

Service Operations Director

Why Outsource with Us?

With nearly 30 years in customer service, Working Solutions knows what you’re up against today—pressured to produce better service, more sales with less. The situation calls for proven CX expertise.

Empathy Boosts Performance

Improving everyday performance with more efficient, empathetic customer care.

Flexible Solutions

Scaling CX for seasonal demands, business spikes and new opportunities.

Swiftly Adapt

Handling unforeseen events when things go sideways, such as storms or a pandemic.

Discover the Difference

Our DNA originates in service, and we’re so incredibly proud of our longstanding client relationships. See how our individualized support sets us apart.

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Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.