The Ultimate BPO Partnership

Onshore Customer Service Outsourcing

 30 Years Of Excellence In CX Solutions

Customer Service Outsourcing Done Better.

Customer experience excellence is pivotal for business success. Each interaction presents an opportunity to build lasting connections and drive growth. Whether it's through seamless interactions, personalized solutions, or proactive support, organizations strive to create memorable experiences that foster loyalty and drive excellence.

At Working Solutions, we measurably elevate customer experiences for companies like you.

  • Best practices to recruit, educate and operate CX experts/ops.

  • Agent retention for business continuity and sustained performance.

  • Integration of artificial intelligence (AI) and intelligent agents (IA) to economize and optimize CX.

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Blended-Rate Service Offers Balanced Solutions.

CX operations are continuously pushed to "do more with less", so finding a cost-conscious and quality-minded business as your outsourcing partner is a must.  Quality on-shore service doesn't have to break the bank when you use a customized solution based on your individual business needs. 

Flexible On-Demand Support

Our interaction model enables businesses to optimize resources by paying purely for customer interactions, enabling them to scale during peak periods and adapt to business fluctuations.

  • 87% of clients reported cost reductions in their customer service operations.

  • 100% of our clients consistently hit their business goals.

  • 93 Net Promoter Score (NPS) - our commitment to delivering top-notch customer service is unwavering.


Explore Cost-Savings Model →
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Industry Expertise. 

Working Solutions client programs, past and present, reflect an array of diversity. We've mastered best-practice services and cross-industry knowledge from Travel, Healthcare, Consumer Services, Automotive, Retail and everything in between. 

 

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Automotive Technology
Case Study

From navigating crises to triumphs, Working Solutions ensures high-quality customer service when it matters the most.

 

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Automotive Technology
Case Study
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Consumer Services
Case Study

How Working Solutions ensured swift lead qualification and high-empathy experiences for families seeking senior care solutions.

 

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Consumer Services
Case Study
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Travel Airline Case Study

Working Solutions enabled a major airline to set new customer service standards amidst a CX crisis over the busiest holiday weekend of the year.

 


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Travel Airline Case Study
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Tax Software Case Study

When customer behavior did not align with a company's predictions, Working Solutions stepped in to quickly scale up and avoid crisis.

 


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Tax Software Case Study
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The Latest Trends in Travel from our Agent Team
We asked our agents firsthand about the shifts they've experienced in the ever-evolving travel industry.
View Data →
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Working Solutions Host AI Panel with Industry Leaders
In this informative 45-minute panel, Gary Ash interviews industry leaders on AI challenges and successes with live agents.
Watch Video →

Premier Customer Service.

Working Solutions’ onshore CX uses proven processes—refined over almost 30 years—to deliver great, on-demand service.
Ensuring at least 2X ROI and sustained business performance.  

Expert Agent Retention Strategies

Working Solutions recruiting, agent education and operations teams know how to attract and retain the best agents. With over 150,000 agents in our network, turnover is well below the industry norm. On-shore workforce stability ensures consistency, sustains performance and improves satisfaction—for both agents and customers.

Expert Agent Retention Strategies

Artificial Intelligence (AI) + Intelligent Agents (IA)

With the rise of AI, company's have been challenged to find the perfect blend of automation and human interactions. Working Solutions has perfected the AI + Intelligent Agents™ balance to increase efficiency without losing empathy or breaking the bank.

Artificial Intelligence (AI) + Intelligent Agents (IA)

Client Satisfaction

At Working Solutions, we take pride in being the best customer service outsourcing partner that ensures your client satisfaction. We’re dedicated to providing reliable customer service outsourcing solutions you can depend on, collaborate with, and experience growth alongside. Don't just take our word for it, see what our clients had to say.

Client Satisfaction
"The team at Working Solutions continuously delivers performance above or at the top of the Partner ecosystem across every KPI. They bring a relentless passion for excellence in every aspect of the business, and set a bench mark around the sharing of best practices."
Pete Vegors

Global Partner Manager

“All of my years here and my past careers, I have never worked with a better virtual training team. Working Solutions is true education professionals which make such a noticeable difference. You can tell you are teachers; you always want to get it right and do the right thing for our company and your agents. We are blessed to work with you.”
Amber

Sr. Manager, Training & Quality

"We selected Working Solutions because of the very unique approaches to agent staffing and scheduling, the high priority they place on agent training and their commitment to high quality customer interactions. They have completely delivered on all expectations! "
Dan Fisher

Service Operations Director

Why Outsource with Us?

With nearly 30 years in customer service, Working Solutions knows what you’re up against today—pressured to produce better service, more sales with less. The situation calls for proven CX expertise.

Empathy Boosts Performance

Improving everyday performance with more efficient, empathetic customer care.

Flexible Solutions

Scaling CX for seasonal demands, business spikes and new opportunities.

Swiftly Adapt

Handling unforeseen events when things go sideways, such as storms or a pandemic.

Discover the Difference

Our DNA originates in service, and we’re so incredibly proud of our longstanding client relationships. See how our individualized support sets us apart.

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Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.