Elevating CX through AI and Live Support

The Perfect Partnership: AI + IA™

Artificial intelligence and intelligent agents are not competing forces; they are the perfect partnership for service excellence. While AI offers efficiency and continual enhancement of service capabilities, IA brings the much-needed human touch to customer interactions. Together, they create an unparalleled synergy that elevates customer engagement to new heights.

By blending AI and human touch, we are able to respond to customer inquiries with efficiency and empathy.

"The Working Solutions team continues to deliver month-over-month stellar results while continuing to provide extreme flexibility in support of our needs. They are laser-focused on driving the best possible results while recommending long-term solutions, ensuring they are solidly leading from the front."

Pete Vegors

Global Partner Manager | Intuit

"We had a 64% increase in Shop by Phone sales over last Cyber Monday! We could not have achieved these results without the partnership with Working Solutions."

Maria Tenreiro

Customer Care, Director | Boscov's

"We have seen significant gains in our overall agent productivity and efficiency, while at the same time delivering a higher quality of service to our agents due to the highly effective practices that Working Solutions has in place to manage agent knowledge and call quality."

Dan Fisher

Service Operations Director | Toyota Connected

Unique Interaction Model

Our unique model is focused on interactions, not just individuals. This means you only pay for customer engagements and not idle time, empowering your business to scale up or down rapidly in response to fluctuations in demand.

Blending AI and Human Expertise

We integrate AI technology with the expertise of our professional agents, PROs. The result? A perfect blend of speed, accuracy, empathy, understanding and problem-solving. With this balanced approach, your customers receive responsive, personalized service every time.

Around-the-Clock Service

Our network operates 24/7 across all time zones in the U.S. and Canada, ensuring continuous, reliable service that caters to your customers whenever they need us. We're always prepared, with robust disaster recovery plans in place to handle everything from weather events to sudden volume spikes.