--- title: Working Solutions | Agent Education Tool Kit description: Boost your customer service with our Agent Education Toolkit. Empower agents through ongoing education and strategic learning techniques. image: https://info.workingsolutions.com/hubfs/featured%20image.png --- [![working\_solutions\_30th-02\_B2Brevision](https://info.workingsolutions.com/hubfs/working_solutions_30th-02_B2Brevision.svg "working_solutions_30th-02_B2Brevision")](https://workingsolutions.com) [![working\_solutions\_logotype](https://info.workingsolutions.com/hubfs/working_solutions_logotype.svg "working_solutions_logotype")](https://workingsolutions.com) Empower agents, enhance service: # Agent Education Toolkit Inspire peak performance. Foster a culture of success. ## Making Experts in Your Business Media-rich learning is proven to engage agents faster—often accelerating standard onboarding by 10% to 15%. Here’s how Working Solutions engages agents in an agent education program that inspires peak performance. ### Align Degreed educators, skilled in virtual instruction, match their expertise to select industries. ### Integrate A client’s culture is baked into a curriculum so agents personify the brand. ### Teach Instructors use the Kirkpatrick model, a four-step training benchmark, to instruct agents. ### Simulate Creative teaching methods, such as gamification and role-playing, reinforce learning. ### Enliven With 100% teacher-led instruction, educators make the lessons stick. ### Immerse Progress is tracked to ensure agents become experts in a client’s business.   ## Master Service Excellence: Curated Resources for Successful Agent Education [EBOOK](https://info.workingsolutions.com/hubfs/Lead%20With%20Agility%20Strategies%20For%20Optimizing%20Contact%20Center%20Operations%20For%20Every%20Industry%20(Ebook).pdf) | [CHECKLIST](https://infogram.com/how-to-create-virtual-training-strategies-that-work-1h7g6kdd399j4oy?live) | [PODCAST](https://workingsolutions.com/blog/changing-the-game-of-cx-education-tamaras-journey-to-setting-industry-standards/) | [REPORT](https://info.workingsolutions.com/ai-and-intelligent-agents-in-customer-service)   ![ebook cover-1](https://info.workingsolutions.com/hs-fs/hubfs/ebook%20cover-1.png?width=1200&height=1200&name=ebook%20cover-1.png) #### Ebook: Lead with Agility Strategies for optimizing contact center operations for every industry. Download Now → [Ebook: Lead with Agility](https://info.workingsolutions.com/hubfs/Lead%20With%20Agility%20Strategies%20For%20Optimizing%20Contact%20Center%20Operations%20For%20Every%20Industry%20(Ebook).pdf) ![Checklist illustration graphic](https://info.workingsolutions.com/hs-fs/hubfs/Checklist%20illustration%20graphic.png?width=444&height=444&name=Checklist%20illustration%20graphic.png) #### Checklist: How to Create Virtual-Training Strategies that Work Everything you need to make virtual training work. Download Now → [Checklist: How to Create Virtual-Training Strategies that Work](https://infogram.com/how-to-create-virtual-training-strategies-that-work-1h7g6kdd399j4oy?live) ![podcast cover](https://info.workingsolutions.com/hs-fs/hubfs/podcast%20cover.png?width=372&height=325&name=podcast%20cover.png) #### Podcast: Changing the Game of CX Education Tamara’s journey to setting industry standards. Listen Now → [Podcast: Changing the Game of CX Education](https://workingsolutions.com/blog/changing-the-game-of-cx-education-tamaras-journey-to-setting-industry-standards/) ![Untitled design (30)](https://info.workingsolutions.com/hs-fs/hubfs/Untitled%20design%20(30).png?width=1200&height=1200&name=Untitled%20design%20(30).png) #### Report: The Synergy of Artificial Intelligence and Intelligent Agents™ in Customer Service Experience the future of customer service. Read Now → [Report: The Synergy of Artificial Intelligence and Intelligent Agents™ in Customer Service](https://info.workingsolutions.com/ai-and-intelligent-agents-in-customer-service) ![contact center education](https://info.workingsolutions.com/hs-fs/hubfs/contact%20center%20education.png?width=334&height=312&name=contact%20center%20education.png) #### Why Contact Center Education Is Essential for Great Customer Service Drive growth and ensure success. Read Now → [Why Contact Center Education Is Essential for Great Customer Service](https://workingsolutions.com/blog/contact-center-education-great-customer-service/) ![Training Journal Cover Photo](https://info.workingsolutions.com/hs-fs/hubfs/Training%20Journal%20Cover%20Photo.png?width=484&height=397&name=Training%20Journal%20Cover%20Photo.png) #### Virtual Education Expert Tamara Schroer Shares her Insight Tools and techniques for keeping the virtual workforce engaged. Learn More → [Virtual Education Expert Tamara Schroer Shares her Insight](https://workingsolutions.com/blog/virtual-education-expert-tamara-schroer-shares-her-insight/) ![Tamara](https://info.workingsolutions.com/hs-fs/hubfs/Tamara.png?width=385&height=328&name=Tamara.png) #### Educator Tamara Schroer Shares Secret to Her Success Meet Tamara, the woman who exudes enough energy and enthusiasm to light up an entire house. Read More → [Educator Tamara Schroer Shares Secret to Her Success](https://workingsolutions.com/blog/educator-tamara-schroer-shares-secret-to-her-success/) ![client scorcard 93%](https://info.workingsolutions.com/hs-fs/hubfs/client%20scorcard%2093%25.png?width=757&height=655&name=client%20scorcard%2093%25.png) #### Working Solutions Client Scorecard We take pride in being the best customer service outsourcing partner. View Now → [Working Solutions Client Scorecard](https://workingsolutions.com/blog/working-solutions-client-scorecard/) When you're ready to discover the Working Solutions difference, we're here → [Get Started](https://info.workingsolutions.com/discover-the-difference) # Three Pillars of Education & Development   A big part of successful customer service is based on having the right people interact with your customers. With a focus on agent recruitment, education, and development, we help you achieve the best possible customer experience while driving higher customer loyalty and, ultimately, revenue.  ### Train-the-Trainer (TTT) Sessions The client and Working Solutions trainers work together on developing the agent timeline, day-to-day instruction, best practices, and applications. They also listen to live calls to better understand the brand and culture, ensuring the creation of a complete learning experience. ### Curriculum Development Lessons are developed by experienced, degreed virtual classroom teachers, who average seven to 10+ years of experience. Learning is reinforced through Working Solutions University and the Vyne. #### Ongoing Education Our education applies our exclusive Strategic Agent Learning Techniques (SALT) method to ensure continuous improvement in critical items, including customer retention and upselling. SALT - proprietary combination of teaching techniques, including teacher-led instruction, guided exercises, and individual practice to reach and engage different types of learners, ensuring success for each agent. ## Success Story: See how our on-demand customer support services helped **Southwest Airlines** navigate through an unprecedented winter storm crisis. [Read Case Study →](https://info.workingsolutions.com/airline-travel-case-study?utm_source=hubspot&utm_medium=landing_page&utm_campaign=on_demand_cx) > "The Working Solutions team continues to deliver month-over-month stellar results while continuing to provide extreme flexibility in support of our needs. They are laser-focused on driving the best possible results while recommending long-term solutions, ensuring they are solidly leading from the front." ##### Pete Vegors Global Partner Manager > “For us to be successful, we need engaged partners who hold the same values that we do. Working Solutions hits all those check points. They have been extremely flexible during our relationship and are a true extension of our workforce. We value their partnership, and they are a great influence in our success.” ##### Ben Brewster Sr Director Global Call Centers and Operations > "We selected Working Solutions because of the very unique approaches to agent staffing and scheduling, the high priority they place on agent training and their commitment to high quality customer interactions. They have completely delivered on all expectations! " ##### Dan Fisher Service Operations Director ## Discover the Difference Our DNA originates in service, and we’re so incredibly proud of our longstanding client relationships. See how our individualized support sets us apart. [![get-started-btn](https://info.workingsolutions.com/hs-fs/hubfs/get-started-btn.png?width=200&height=66&name=get-started-btn.png)](https://info.workingsolutions.com/discover-the-difference) ##### Site Links - [Remote Work Opportunities](https://jobs.workingsolutions.com/) - [Contact Us](https://workingsolutions.com/contact/) - [Public Resources](https://workingsolutions.com/resources/) - [Trust and Security](https://workingsolutions.com/solutions/trust-and-safety/) ##### Legal - [Accessibility](https://workingsolutions.com/accessibility-statement/) - [Privacy Policy](https://workingsolutions.com/privacy/) ##### Company - [About](https://workingsolutions.com/about-us/) - [Blog](https://workingsolutions.com/blog/) - [Corporate Careers](https://workingsolutions.com/careers/) - [Newsroom](https://workingsolutions.com/newsroom/) ##### Who We Are Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand. 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