Empower agents, enhance service:

Agent Education Toolkit

Inspire peak performance. Foster a culture of success.

Making Experts in Your Business

Media-rich learning is proven to engage agents faster—often accelerating standard onboarding by 10% to 15%.
Here’s how Working Solutions engages agents in an agent education program that inspires peak performance.

Align

Degreed educators, skilled in virtual instruction, match their expertise to select industries.

Integrate

A client’s culture is baked into a curriculum so agents personify the brand.

Teach

Instructors use the Kirkpatrick model, a four-step training benchmark, to instruct agents.

Simulate

Creative teaching methods, such as gamification and role-playing, reinforce learning.

Enliven

With 100% teacher-led instruction, educators make the lessons stick.

Immerse

Progress is tracked to ensure agents become experts in a client’s business.

 

Master Service Excellence:
Curated Resources for Successful Agent Education

EBOOK | CHECKLIST | PODCAST | REPORT

 

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Ebook: Lead with Agility

Strategies for optimizing contact center operations for every industry. Download Now →

Ebook: Lead with Agility
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Checklist: How to Create Virtual-Training Strategies that Work

Everything you need to make virtual training work. Download Now →

Checklist: How to Create Virtual-Training Strategies that Work
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Podcast: Changing the Game of CX Education

Tamara’s journey to setting industry standards. Listen Now →

Podcast: Changing the Game of CX Education
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Report: The Synergy of Artificial Intelligence and Intelligent Agents™ in Customer Service

Experience the future of customer service. Read Now →

Report: The Synergy of Artificial Intelligence and Intelligent Agents™ in Customer Service
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Why Contact Center Education Is Essential for Great Customer Service

Drive growth and ensure success. Read Now →

Why Contact Center Education Is Essential for Great Customer Service
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Virtual Education Expert Tamara Schroer Shares her Insight

Tools and techniques for keeping the virtual workforce engaged. Learn More →

Virtual Education Expert Tamara Schroer Shares her Insight
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Educator Tamara Schroer Shares Secret to Her Success

Meet Tamara, the woman who exudes enough energy and enthusiasm to light up an entire house. Read More →

Educator Tamara Schroer Shares Secret to Her Success
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Working Solutions Client Scorecard

We take pride in being the best customer service outsourcing partner. View Now →

Working Solutions Client Scorecard
When you're ready to discover the Working Solutions difference, we're here →
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Three Pillars of Education & Development

 

A big part of successful customer service is based on having the right people interact with your customers. With a focus on agent recruitment, education, and development, we help you achieve the best possible customer experience while driving higher customer loyalty and, ultimately, revenue. 

Train-the-Trainer (TTT) Sessions

The client and Working Solutions trainers work together on developing the agent timeline, day-to-day instruction, best practices, and applications. They also listen to live calls to better understand the brand and culture, ensuring the creation of a complete learning experience.

Curriculum Development

Lessons are developed by experienced, degreed virtual classroom teachers, who average seven to 10+ years of experience. Learning is reinforced through Working Solutions University and the Vyne.

Ongoing Education

Our education applies our exclusive Strategic Agent Learning Techniques (SALT) method to ensure continuous improvement in critical items, including customer retention and upselling. SALT - proprietary combination of teaching techniques, including teacher-led instruction, guided exercises, and individual practice to reach and engage different types of learners, ensuring success for each agent.

Success Story:

See how our on-demand customer support services helped Southwest Airlines
navigate through an unprecedented winter storm crisis.

"The Working Solutions team continues to deliver month-over-month stellar results while continuing to provide extreme flexibility in support of our needs. They are laser-focused on driving the best possible results while recommending long-term solutions, ensuring they are solidly leading from the front."
Pete Vegors

Global Partner Manager

“For us to be successful, we need engaged partners who hold the same values that we do. Working Solutions hits all those check points. They have been extremely flexible during our relationship and are a true extension of our workforce. We value their partnership, and they are a great influence in our success.”
Ben Brewster

Sr Director Global Call Centers and Operations

"We selected Working Solutions because of the very unique approaches to agent staffing and scheduling, the high priority they place on agent training and their commitment to high quality customer interactions. They have completely delivered on all expectations! "
Dan Fisher

Service Operations Director

Discover the Difference

Our DNA originates in service, and we’re so incredibly proud of our longstanding client relationships. See how our individualized support sets us apart.

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Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.