CCW LAS VEGAS 2025

Great CX Shouldn't Be a Gamble

Play the CX Trends Game. See how your strategy stacks up.

Take the Quiz

Already Know Where You Stand?

Why We're Your Safe Bet

  • Onshore, surge-ready, flexible staffing

  • Scaled from 200 to 3,000 agents

  • 90%+ CSAT, proven performance

 

We complement in-house and offshore teams with agile, U.S.-based support.

200%+

Ramp up services 200%+ to handle increased demand in hours, not weeks. 

30%+

Our agents' speed-to-proficiency surpasses benchmarks by over 30%, consistently outperforming competitors within the BPO partner ecosystem.

93% FCR

Nearly every inquiry is resolved on the first contact as a reflection of dedicated and effective on-demand agents.

20+

Clear communication is essential. While our workforce is based in US or Canada, we support over 20 languages. 

UNMATCHED FLEXIBILITY

From seasonal peaks to unexpected surges, Working Solutions scales seamlessly with highly trained, U.S.-based agents—delivering the flexibility you need with the complex support modern CX demands.

No Temporary Staffing or Overtime Costs

Eliminate the cost and inefficiency of seasonal hiring.

Speed to Scale

Deploy trained, specialized agents in 48–72 hrs.

Proven Track Record

Outperformed industry average schedule adherence by 8%+.

Customized Workforce Solutions

Tailored to your industry.

Complex Support Management
Screenshot 2025-05-28 223124

 

 Onshore & Surge-Ready: Our U.S.-based, flexible workforce scales effortlessly during seasonal peaks and demand surges—delivering continuity without compromise.
  • Complex Support Experts: From external customer escalations to internal employee service desks, we specialize in complex support tasks where AI and offshore models fall short.
  • Proven Scale & Satisfaction: Rapid deployment from 200 to 3,000+ agents. 90%+ CSAT. Trusted by leading brands for secure, scalable CX.

Jackpot! Customer Success Stories

Working Solutions client programs, past and present, reflect an array of diversity. We've mastered best-practice services and cross-industry knowledge from Travel, Healthcare, Consumer Services, Automotive, Retail, and everything in between. 

Photo of a hand interactive with a touch screen driver console

Automotive Technology
Case Study


From navigating crises to triumphs, Working Solutions ensures high-quality customer service when it matters the most.

 

Read Now →

Automotive Technology
Case Study
Senior woman holding weights in her hands exercises as a younger trainer aids her in her training at home

Consumer Services
Case Study


How Working Solutions ensured swift lead qualification and high-empathy experiences for families seeking senior care solutions.

 

Read Now →

Consumer Services
Case Study
Young Black female traveler looks at departures in an airport.

Travel Airline Case Study


Working Solutions enabled a major airline to set new customer service standards amidst a CX crisis over the busiest holiday weekend of the year.

 


Read Now →

Travel Airline Case Study
arise_turbo_tax-2

Tax Software Case Study


When customer behavior did not align with a company's predictions, Working Solutions stepped in to quickly scale up and avoid crisis.

 


Read Now →

Tax Software Case Study
Flat artwork icon of a human with a binary brain, indicating AI
Working Solutions Host AI Panel with Industry Leaders
In this informative 45-minute panel, Gary Ash interviews industry leaders on AI challenges and successes with live agents.
Watch Video →
Flat artwork icon of two hands holding a star
Working Solutions Client Scorecard
Find out why we're the industry’s preferred choice for exceptional service.
View Scorecard →
♥️ ♠️ Our Winning Hand ♦️ ♣️

Meet the Team

The Ringmaster
Headshot of Gary Ash, Working Solutions' SVP of Business Development and Sales

The Ringmaster

Gary Ash doesn't just lead his team, he orchestrates with precision and finesse. He ensures every deal is a showstopper and every client feels like a VIP.  

Connect with Gary
The Networking Ace
Headshot of Taylor Kane, Working Solutions' Regional Sales Director

The Networking Ace

Taylor Kane is the ace up our sleeve.  With her charm, wit, and knack for making connections, she's a seasoned pro when it comes to relationship building.

Connect with Taylor

Discover the Difference
Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.