Improve Customer Satisfaction with Skilled, On-Demand Agents

Transform Your Customer Experience with our Tailored Recruiting Strategies

Pioneering Excellence in Flexible CX Solutions

Experience unmatched flexibility and scalability in your customer experience programs with our cost-effective solutions, delivering high-quality service through professional agents committed to outstanding standards and results.

Since 1996, Working Solutions has been a pioneer in virtual contact center support, dedicated to excellence and innovation. We foster a supportive environment for our agents, ensuring exceptional satisfaction for clients and their customers, making us a trusted partner for your CX needs.

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Meet Your Dynamic Business Needs with Speed and Precision

In the fast-paced world of customer experience, the ability to adapt quickly is crucial. Working Solutions stands out by delivering rapid, on-demand CX recruiting tailored to your business's unique needs. Whether you're facing a seasonal surge, responding to a crisis, or scaling up for growth, our expertise ensures you have the right team in place without missing a beat.

Rapid Response to Demand

We excel in quickly scaling your support operations, seamlessly supplementing your team during peak times or unexpected challenges.
Rapid Response to Demand

Ideal Agent Profiles

We collaborate with clients to define an ideal agent profile that reflects your business's core values and needs, including essential skills, language proficiency, and relevant experience.
Ideal Agent Profiles

Brand-Ready Agents

Our agents are thoroughly prepped to represent your brand with professionalism and knowledge, delivering exceptional customer service immediately upon launch.
Brand-Ready Agents

Efficient Scaling without Quality Compromise

Our streamlined processes allow you to ramp up operations swiftly, maintaining high service quality and client satisfaction at every step.
Efficient Scaling without Quality Compromise

Specialty Skillset Recruitment: Meeting Your Customers' Support Needs

When customer experiences are defined by personalization and communication, having the right talent is key. Working Solutions excels in recruiting agents for various industries with the skills to meet your diverse customer support needs effectively and efficiently.

Multilingual Mastery

With expertise in recruiting bilingual agents, we ensure your business can connect with customers, breaking down language barriers and enhancing customer satisfaction.

Diverse Talent Pool

Access to a wide-ranging talent pool allows your business to extend its reach, delivering superior service with agents who understand the cultural and life-experience nuances and specific needs of your clientele.

Robust Recruitment Success

Our proven track record of attracting hundreds of thousands of new applicants annually guarantees a strong and diverse pipeline, ready to support your business's unique requirements.

Our Extensive Agent Network is Ready to Serve

Leverage the unparalleled capability of our extensive network that includes over 150,000 agents across North America. At Working Solutions, we not only excel in recruiting new applicants with the precise skills and experience required but also in seamlessly integrating these talents into your existing customer service framework.

Tailored Talent Acquisition: Our ability to recruit agents with specific skill sets ensures that your customer service needs are met with precision and expertise.

Vast Agent Network: With over 150,000 agents, we have the flexibility to match the right talent to your business, enhancing service delivery across various industries.

Adaptable and Ready: Our agents are equipped to swiftly adapt to diverse client needs, ensuring that your service operations remain agile and responsive.

Industry Versatility: We serve a wide range of sectors, guaranteeing that our agents bring industry-specific insights and adaptability to your customer experience strategy.

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Agent Experience: The Backbone of Our Success

At Working Solutions, we believe that a supportive environment for agents (our PROs!) is the foundation of our success, ensuring exceptional service delivery for our clients and their customers.

Comprehensive Agent Support

From the initial application process to ongoing professional development, we provide robust support systems to empower our agents and enhance their skills.

Exceptional Retention Rates

Our impressive retention rates, with monthly attrition at 9% or less, ensure business continuity and sustained high performance, allowing us to consistently meet client expectations.

Flexible Work Options

Offering flexible scheduling and remote work opportunities, we cater to the diverse needs of our agents, promoting a healthy work-life balance and boosting agent satisfaction.

Community & Culture

Our agents benefit from strong program success teams and an inclusive company culture, fostering collaboration and an engaged agent community.

 

Proven Results Across Diverse Industries 

Our track record speaks for itself. We've partnered with businesses across a variety of industries, delivering tailored customer experience solutions that drive results and help clients reach and exceed their CX goals.

 

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Automotive Technology
Case Study

From navigating crises to triumphs, Working Solutions ensures high-quality customer service when it matters the most.

 

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Automotive Technology
Case Study
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Consumer Services
Case Study

How Working Solutions ensured swift lead qualification and high-empathy experiences for families seeking senior care solutions.

 

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Consumer Services
Case Study
Female traveler looks at departures in an airport.

Travel Airline Case Study

Working Solutions enabled a major airline to set new customer service standards amidst a CX crisis over the busiest holiday weekend of the year.

 


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Travel Airline Case Study
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Tax Software Case Study

When customer behavior did not align with a company's predictions, Working Solutions stepped in to quickly scale up and avoid crisis.

 


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Tax Software Case Study
agent using headset
The Future of Customer Service Recruitment: Trends You Can’t Ignore
Check out this blog post and infographic offering insights into the key trends shaping customer service recruitment today.
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Client Satisfaction Survey Results
Learn more about how Working Solutions has helped clients effectively solve a variety of issues.
View Results →

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Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.