Insights on Client Satisfaction
Elevating Experiences. Exceeding Expectations.
Elevating Client Experiences Beyond Expectations
Working Solutions is dedicated to helping businesses achieve their goals and improve the quality of customer experiences.
Our latest Client Satisfaction Report underscores this commitment, revealing our clients' satisfaction with us as a business partner. We are proud to say 100% of surveyed clients affirmed that Working Solutions has been instrumental in achieving their business objectives.
Working Solutions received high ratings across several performance metrics, including:
In Responsiveness
In Effectiveness
In Communication
(CSAT) Customer Satisfaction Score
Service Rating
Net Promoter Score (NPS)
Empowering Success: How We've Helped
Clients report that Working Solutions has helped them effectively solve a variety of issues, including managing seasonal spikes in inquiries, improving connection with families in need of services and providing a flexible workforce. Other benefits were ensuring low wait times with extended phone support and enhancing overall service quality. The flexibility offered by our model helps clients scale effectively, tackle call volume and customer pre-qualification and increase customer service headcount.
↑53%
↑47%
↑53%
↑35%
The Transformative Power of Partnering with Working Solutions
94% confirmed partnership has helped them achieve business goals. 88% Indicated partnership has positively impacted their bottom lines.
Echoes of Excellence
Here's what our clients have to say about us...
"Working Solutions has helped us to drive additional value from our inquiries which has led to incremental performance improvements for the business."
Satisfied Client
"The reliability, partnership, and commitment to success is what made it easy to push for renewal."
Satisfied Client
"Working Solutions has a tighter focus on learning and development and speech proficiency than our other partners and it is what sets them apart."
Satisfied Client
"Great management, talented employees, quick responses to bad and good happenings and always reliable."
Satisfied Client
"Every interaction that I've had with the Working Solutions team has been professional and thought-provoking and leads to better outcomes for both Working Solutions and other partners that I have in my ecosystem."
Satisfied Client
"Customer Excellence is our most important core value and Working Solutions has allowed us to improve in this critical area."
Satisfied Client
The CX Breakdown: How We Do It
What makes Working Solutions a trusted industry leader? Our dedication to client and customer experiences, unique full-time equivalent FTE staffing model and continuous evolvement of education curriculum.
Align Skills and Brand Values
Degreed educators match expertise to select industries. Your corporate culture is then baked into the curriculum, which ensures agents are fully immersed and seamlessly become an extension of your brand.
Volume vs. Staffing
In a typical full-time equivalent model, you pay for idle time and need a large workforce for scalability. With our on-demand agents, you only pay for customer interactions, optimizing costs and flexibility.
Curriculum Development and Ongoing Education
Lessons are developed by experienced, degreed virtual classroom teachers but it doesn't end there. Our education applies our exclusive strategic agent learning techniques (SALT) method to ensure continuous improvement, apply customer insights and build long-lasting customer loyalty.
Customer expectations are continuously evolving, and so are we.
TurboTax
A popular tax software company predicted AI-enabled capabilities would drastically reduce human-handled interactions. See what happened when customer behavior did not align with expectations.
Travel Industry
After experiencing a system-wide operational failure during the busiest time of year, a major airline leaned on Working Solutions to manage the crisis.
Pet Pharmacy Services
A pet pharmacy faced a surge in call volumes due to regulatory changes in veterinarian prescriptions. This led to overwhelmed resources, resulting in a significant drop in critical metrics. See how Working Solutions stepped up
Speak to an Expert
At Working Solutions, we understand that situations arise and businesses need to respond quickly to changes in customer demands. That’s why we specialize in providing streamlined services that help businesses scale faster and realize their investments in short order.
With our on-demand customer service solutions, you can get the results you need in weeks, not months.
