Insights on Client Satisfaction
Elevating Experiences. Exceeding Expectations.
Elevating Client Experiences Beyond Expectations
Working Solutions is dedicated to helping businesses achieve their goals and improve the quality of customer experiences.
Our latest Client Satisfaction Report underscores this commitment, revealing our clients' satisfaction with us as a business partner. We are proud to say 100% of surveyed clients affirmed that Working Solutions has been instrumental in achieving their business objectives.
Working Solutions received high ratings across several performance metrics, including:
Net Promoter Score (NPS)
In Communication
In Responsiveness
(CSAT) Customer Satisfaction Score
Service Rating
In Effectiveness
Empowering Success: How We've Helped
Clients report that Working Solutions has helped them effectively solve a variety of issues, including managing seasonal spikes in inquiries, improving connection with families in need of services and providing a flexible workforce. Other benefits were ensuring low wait times with extended phone support and enhancing overall service quality. The flexibility offered by our model helps clients scale effectively, tackle call volume and customer pre-qualification and increase customer service headcount.
↑65%
↑47%
↑41%
↑29%
The Transformative Power of Partnering with Working Solutions
100% confirmed partnership has helped them achieve business goals. 65% Indicated partnership has positively impacted their bottom lines.
Echoes of Excellence
Here's what our clients have to say about us...
“Working Solutions has been a trusted partner of ours for over 10 years and have been a steadying and consistent force in a time of significant changeover those years.”
Satisfied Senior Care Client
"Our Working Solutions team is reliable which makes forecasting and staffing easy. If we ask for a certain amount of support, we can count on having that support."
Satisfied Healthcare Client
“Working Solutions makes it easier for us to bring on more volume at a faster rate. When we move volume to them, I have no worries they will handle it at a high level of service.”
Satisfied Travel Client
“Great operational model that helps optimize our staffing model. Great client services and communication. High value, especially during ramp periods.”
Satisfied Insurance Client
“Integrating Working Solutions contractor staffing model has helped us refine our staffing model and helped achieve unit cost and KPI improvements.”
Satisfied Insurance Client
“You guys have delivered on every promise - often over delivering! The entire team is a pleasure to work with each day.”
Satisfied Automotive Technology Client
The CX Breakdown: How We Do It
What makes Working Solutions a trusted industry leader? Our dedication to client and customer experiences, unique full-time equivalent FTE staffing model and continuous evolvement of education curriculum.
Align Skills and Brand Values
Degreed educators match expertise to select industries. Your corporate culture is then baked into the curriculum, which ensures agents are fully immersed and seamlessly become an extension of your brand.
Volume vs. Staffing
In a typical full-time equivalent model, you pay for idle time and need a large workforce for scalability. With our on-demand agents, you only pay for customer interactions, optimizing costs and flexibility.
Curriculum Development and Ongoing Education
Lessons are developed by experienced, degreed virtual classroom teachers but it doesn't end there. Our education applies our exclusive strategic agent learning techniques (SALT) method to ensure continuous improvement, apply customer insights and build long-lasting customer loyalty.
Customer expectations are continuously evolving, and so are we.
TurboTax
A popular tax software company predicted AI-enabled capabilities would drastically reduce human-handled interactions. See what happened when customer behavior did not align with expectations.
Travel Industry
After experiencing a system-wide operational failure during the busiest time of year, a major airline leaned on Working Solutions to manage the crisis.
Pet Pharmacy Services
A pet pharmacy faced a surge in call volumes due to regulatory changes in veterinarian prescriptions. This led to overwhelmed resources, resulting in a significant drop in critical metrics. See how Working Solutions stepped up
Speak to an Expert
At Working Solutions, we understand that situations arise and businesses need to respond quickly to changes in customer demands. That’s why we specialize in providing streamlined services that help businesses scale faster and realize their investments in short order.
With our on-demand customer service solutions, you can get the results you need in weeks, not months.
