Scale to Meet Demand
Some business process outsourcers (BPO) provide nothing more than butts in seats. Call center workers paid by the hour for an entire shift—be it four or eight. Breaks, lunches and idle time included. Adds up to a lot of unproductive time.
Static agents can hinder great service. They are confined by space, preventing large-scale ramp-ups. Operating out of limited locations restricts access to talent.
As a virtual, customer-experience (CX) expert, Working Solutions scales to meet demand—400% or more. Business intelligence predicts workflow, flexing as volumes fluctuate for everyday work, unexpected events or long-range projects.
Such fluidity enables clients to anticipate and act. Be it by the day, hour or minute.
Ever-Ready. Always-On.
Our unique model paired with our high ratio of FTEs to customer support contractors gives you the power to rapidly scale up or down during periods of expected or unexpected expansion or reduction.
Dispersed across North America, our network of professional agents is optimized for every occasion. Business continuity ensures nonstop service during disasters.
Service excellence is our wheelhouse. Solutions span from benefits enrollment to remote monitoring of medical devices to emergency service for stranded travelers.
