Precision-Priced CX

With Working Solutions, clients are billed for the actual time that agents work, down to the minute and metric. This precision-priced model aligns dollars spent with outcomes achieved for exacting customer service.

Scale to Meet Demand

Some business process outsourcers (BPO) provide nothing more than butts in seats. Call center workers paid by the hour for an entire shift—be it four or eight. Breaks, lunches and idle time included. Adds up to a lot of unproductive time.

Static agents can hinder great service. They are confined by space, preventing large-scale ramp-ups. Operating out of limited locations restricts access to talent.

As a virtual, customer-experience (CX) expert, Working Solutions scales to meet demand—400% or more. Business intelligence predicts workflow, flexing as volumes fluctuate for everyday work, unexpected events or long-range projects.

Such fluidity enables clients to anticipate and act. Be it by the day, hour or minute.

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Excel in Real Time

Some business process outsourcers (BPO) provide nothing more than butts in seats. Call center workers paid by the hour for an entire shift—be it four or eight. Breaks, lunches and idle time included. Adds up to a lot of unproductive time.

Static agents can hinder great service. They are confined by space, preventing large-scale ramp-ups. Operating out of limited locations restricts access to talent.

As a virtual, customer-experience (CX) expert, Working Solutions scales to meet demand—400% or more. Business intelligence predicts workflow, flexing as volumes fluctuate for everyday work, unexpected events or long-range projects.

Such fluidity enables clients to anticipate and act. Be it by the day, hour or minute.

Force Multiplier – Adds agents as customer volumes swell to maintain consistent, quality service.

CX Economizer – Reduces workforce spending during business lulls and seasonal slowdowns.

This versatility enables a client to keep a good handle on expenses, aligning costs with real-time demand. 

What’s more, precision pricing for customer service turns an overhead contact  center into a more productive—and even profitable—CX operation. 

Ever-Ready. Always-On.

Our unique model paired with our high ratio of FTEs to customer support contractors gives you the power to rapidly scale up or down during periods of expected or unexpected expansion or reduction.

Dispersed across North America, our network of professional agents is optimized for every occasion. Business continuity ensures nonstop service during disasters.

Service excellence is our wheelhouse. Solutions span from benefits enrollment to remote monitoring of medical devices to emergency service for stranded travelers.

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Great CX Results Tell The Story. Just Ask:

Streamlines CX

25+%

More Efficient

Values Agents

9%

or Less Monthly Attrition

Boosts Satisfaction

88+%

on Average Rate

Across diverse industries, Working Solutions delivers measurable value.

Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.