Premium Customer Service is One Call Away
Whether it’s a short-term commitment or a long-term partnership, we are always ready to support you.
What's the Secret to Your Success?
Flexible on-demand agents that are trained and ready to step in any time, any day, any call.
Their adaptability and expertise ensure seamless support and smooth operations during unexpected volume peaks, seasonal spikes, and regular day-to-day flux. A flexible workforce seamlessly adjusts to meet your needs, ensuring optimal efficiency and cost-effectiveness for your business.
Long-term partnership or short-term solution, unlock your on-demand agents today →
200% +
Ramp up services 200%+ to handle increased demand in hours, not weeks.
30% +
Our agent's speed-to-proficiency surpasses benchmarks by over 30%, consistently outperforming competitors within the BPO partner ecosystem.
93% FCR
Nearly every inquiry is resolved on the first contact as a reflection of dedicated and effective on-demand agents.20 +
Clear communication is essential. While our workforce is based in US or Canada, we support over 20 languages.
Benefits of On-Demand Customer Service
On-demand customer support can empower your organization to scale seamlessly, optimize costs, tap into specialized expertise and offer multilingual support – all while enhancing customer satisfaction.
Scalability & Flexibility
Scale customer support operations up or down to meet fluctuating demands, handling surges or quieter periods with ease.
Specialized Expertise
Tap into a global talent pool of specialized experts, ensuring high-quality support across various domains.
Global Support
Provide 24/7 customer support in multiple languages and time zones, catering to a worldwide customer base.
Cost Efficiency
Reduce costs by paying for customer support on a per-task or per-transaction basis, eliminating the need for full-time employees and reducing overhead costs significantly.
GigCX: A Practical Guide for Businesses
Ready to explore the ins and outs of on-demand agents? Check out our comprehensive guide that breaks down the economical impact, trends, implementation strategy and next steps.
Let's Break It Down...
Your customers expect a positive brand experience regardless of situation or time of year.
How you prepare and respond to volume shifts directly affects the health of your business.
Let's breakdown how we manage these fluctuations by using an on-demand, scalable workforce to ensure nonstop, flexible, and responsive service.
Align Skills and Brand Values
Degreed educators match expertise to select industries. Your brand culture is then baked into the curriculum which ensures the agents are fully immersed and seamlessly become an extension of your customer experience.Volume v. Staffing
In a typical Full-Time Equivalent (FTE) model, you pay for idle time and need a large workforce for scalability. With our on-demand agents, you only pay for customer interactions, optimizing costs and flexibility.
Lessons are developed by experienced, degreed virtual classroom teachers but it doesn't end there. Our education applies our exclusive Strategic Agent Learning Techniques (SALT) method to ensure continuous improvement, apply customer insights, and build long-lasting customer loyalty.
Customer expectations are continuously evolving, and so are we.
TurboTax
A popular tax software company predicted AI-enabled capabilities would drastically reduce human-handled interactions. See what happened when customer behavior did not align with expectations.
Travel Industry
After experiencing a system-wide operational failure
during the busiest time of year, a major airline
leaned on Working Solutions to manage the crisis.
Pet Pharmacy Services
A pet pharmacy faced a surge in call volumes due to regulatory changes in veterinarian prescriptions. This led to overwhelmed resources, resulting in a significant drop in critical metrics. See how Working Solutions stepped up
Speak to an Expert
At Working Solutions, we understand that situations arise and businesses need to respond quickly to changes in customer demands. That’s why we specialize in providing streamlined services that help businesses scale faster and realize their investments in short order.
With our on-demand customer service solutions, you can get the results you need in weeks, not months.
