--- title: "Keep Call Centers in America Act: Onshore Customer Service Outsourcing" description: Learn how the Keep Call Centers in America Act (S.2495) protects U.S. jobs, ensures compliance, and rewards onshore CX outsourcing providers. image: https://info.workingsolutions.com/hubfs/outsourcing-in-america-featured-img.jpg --- [![working\_solutions\_30th-02\_B2Brevision](https://info.workingsolutions.com/hubfs/working_solutions_30th-02_B2Brevision.svg "working_solutions_30th-02_B2Brevision")](https://workingsolutions.com) [![working\_solutions\_logotype](https://info.workingsolutions.com/hubfs/working_solutions_logotype.svg "working_solutions_logotype")](https://workingsolutions.com) What the New Legislation Means for CX Leaders – and Why Onshore Customer Service Matters # Keep Call Centers in America Act 2025 The proposed Keep Call Centers in America Act of 2025 (S.2495) is designed to protect U.S. jobs, increase transparency and safeguard data privacy. For customer experience (CX) leaders, it signals a reshoring renaissance - and an opportunity to strengthen trust and compliance with a U.S.-based partner [Contact Us →](https://info.workingsolutions.com/discover-the-difference) ## Quick Bill Snapshot ![call-center-bill](https://info.workingsolutions.com/hs-fs/hubfs/call-center-bill.jpg?width=1200&height=800&name=call-center-bill.jpg) - Introduced: July 29, 2025 – Sen. Gallego (D-AZ), Sen. Justice (R-WV), Rep. McDonald Rivet (D-MI), Rep. Fitzpatrick (R-PA). - Advance notice required to Department of Labor (DOL) before offshoring. - Public registry of offshore relocators. - Federal fund/contract disqualification for violators. - Location and AI-use disclosure requirements. - DOL reporting on AI-related job loss in call centers. [Bill Summary →](https://www.congress.gov/bill/119th-congress/senate-bill/2495/text) ## Why This Legislation Matters ### Protect Jobs and Promote Transparency Employers must notify the U.S. Department of Labor (DOL) 120 days in advance of offshoring work. A public registry will list businesses relocating call center jobs overseas, ensuring accountability and incentivizing onshore operations. - [Congress.gov Bill](https://www.congress.gov/bill/119th-congress/senate-bill/2495/text) - [Sen. Gallego One-Pager](https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf) - [CBS News Overview](https://www.cbsnews.com/news/keep-call-centers-in-america-act-artificial-intelligence/) ### Federal Reform for Fair Competition U.S.-based firms will receive preference for federal contracts, while companies listed on the registry become ineligible for grants, loans or favorable contracts for up to five years unless they reverse offshoring. [House Press Release (McDonald Rivet)](https://mcdonaldrivet.house.gov/media/press-releases/mcdonald-rivet-fitzpatrick-introduce-bill-keep-call-center-jobs-america-and) ![protect-jobs-in-america-2](https://info.workingsolutions.com/hs-fs/hubfs/protect-jobs-in-america-2.jpg?width=1024&height=1024&name=protect-jobs-in-america-2.jpg) ## Clear Disclosure & Consumer Choice Customer service agents must disclose their physical location and whether artificial intelligence (AI) is being used at the start of every interaction. Customers also have the right to request a U.S.-based agent. [CBS News →](https://www.cbsnews.com/news/keep-call-centers-in-america-act-artificial-intelligence/) [![ai-awareness](https://info.workingsolutions.com/hs-fs/hubfs/ai-awareness.jpg?width=1000&height=667&name=ai-awareness.jpg)](https://info.workingsolutions.com/cost-savings-outsourcing) ## Why Choose Working Solutions For nearly 30 years, Working Solutions has: #### Proven Onshore Commitment Nationwide network of U.S.-based agents. Proven Onshore Commitment #### Scalable Virtual Model Scale 200%+ while maintaining compliance. Scalable Virtual Model #### Precision-Priced™ Approach Pay only for productive agent time. Precision-Priced™ Approach #### Data-Security Leadership Trusted in healthcare, insurance, financial services. Data-Security Leadership - [Meet Our Pros →](https://info.workingsolutions.com/meet-our-pros?) - [Onshore Customer Service Outsourcing →](https://info.workingsolutions.com/onshore-customer-service-outsourcing?) ## Preparing for the Future CX leaders acting now can: - Avoid compliance risk and penalties. - Strengthen environmental, social and governance (ESG) narratives with onshore job creation. - Future-proof RFPs by prioritizing outcomes over costs. ![outsourcing-in-america](https://info.workingsolutions.com/hs-fs/hubfs/outsourcing-in-america.jpg?width=1000&height=667&name=outsourcing-in-america.jpg) ## CX in Uncertain Times – Control What You Can When disruption strikes—whether economic, social or operational—exceptional customer service is the one constant that sustains great brands. Working Solutions helps enterprises navigate uncertainty by scaling high-quality, empathetic CX at speed. Hometown service with homerun results. As new legislation reshapes the CX landscape, leaders can take control where it matters most—customer experience. #### Resiliency Under Pressure Proven 300% staffing surges and crisis-tested delivery. [Resiliency Under Pressure](https://info.workingsolutions.com/exceptional-cx-uncertain-times) #### Empathy + Quality Agents trained for sensitive customer interactions. [Empathy + Quality](https://info.workingsolutions.com/exceptional-cx-uncertain-times) #### Measurable Outcomes 250K+ tickets resolved in crisis, 95% accuracy, loyalty retained in disruption. [Measurable Outcomes](https://info.workingsolutions.com/exceptional-cx-uncertain-times) ## Related Success Stories [Regional Grocery Loyalty](https://info.workingsolutions.com/scalable-retail-cx-solutions-customer-loyalty) [Case Study](https://info.workingsolutions.com/scalable-retail-cx-solutions-customer-loyalty) ### Regional Grocery Loyalty [Online Exam Proctoring](https://info.workingsolutions.com/online-exam-proctoring-tech-support) Case Study ### Online Exam Proctoring [Major Airline](https://info.workingsolutions.com/airline-travel-case-study) [Case Study](https://info.workingsolutions.com/airline-travel-case-study) ### Major Airline ## Let’s Talk – Your Questions Answered Want to understand how legislation and uncertainty impact your CX strategy? Contact us today. Let us help you strengthen compliance, protect customer trust and prepare for whatever comes next. 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