- Introduced: July 29, 2025 – Sen. Gallego (D-AZ), Sen. Justice (R-WV), Rep. McDonald Rivet (D-MI), Rep. Fitzpatrick (R-PA).
- Advance notice required to Department of Labor (DOL) before offshoring.
- Public registry of offshore relocators.
- Federal fund/contract disqualification for violators.
- Location and AI-use disclosure requirements.
- DOL reporting on AI-related job loss in call centers.
Protect Jobs and Promote Transparency
Employers must notify the U.S. Department of Labor (DOL) 120 days in advance of offshoring work. A public registry will list businesses relocating call center jobs overseas, ensuring accountability and incentivizing onshore operations.
Federal Reform for Fair Competition
U.S.-based firms will receive preference for federal contracts, while companies listed on the registry become ineligible for grants, loans or favorable contracts for up to five years unless they reverse offshoring.
House Press Release (McDonald Rivet)
Clear Disclosure & Consumer Choice
Customer service agents must disclose their physical location and whether artificial intelligence (AI) is being used at the start of every interaction. Customers also have the right to request a U.S.-based agent.
Preparing for the Future
CX leaders acting now can:
- Avoid compliance risk and penalties.
- Strengthen environmental, social and governance (ESG) narratives with onshore job creation.
- Future-proof RFPs by prioritizing outcomes over costs.
