Get to Know Our PROs

Working Solutions is where excellence meets experience in customer service outsourcing. Agents are at the heart of our success. We take great pride in their skills, professionalism and commitment to providing exceptional support.

Dedicated professionals are ready to elevate your customer experiences (CX) to new heights. With a North American talent network, we deliver top-tier service that achieves measurable results and advances your business.

Expertise

Our agents are handpicked for their expertise in various industries, ensuring your customers receive knowledgeable and personalized care.

Flexibility

With a diverse skillset, agents adapt seamlessly to your unique business needs, providing tailored solutions that drive customer satisfaction

Performance

Backed by a track record of success, agents consistently deliver double-digit results, enhancing your brand reputation and customer loyalty.

We Bring in the Best Talent and Prepare Them for Success

Our superior service stems from rigorous selection of professional talent. The process involves comprehensive assessments, interviews and background checks tailored to each client program. We prioritize continuous excellence by investing in robust onboarding programs led by college-degreed educators. They cover everything from industry-specific knowledge to the latest customer service innovations.

We also leverage artificial intelligence (AI) technology to assist agents and meet client needs. AI-enabled solutions are combined with intelligent agents (IA), leveraging the best of both worlds of efficiency and empathy. Together, AI+IA create customer experiences that earn repeat business.

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Customer Satisfaction (CSAT)

95% average rating

customer service representative smiling while working

Attrition Rate

14% - Well below industry average

Agent Tenure

Average of 3 years. Milestone anniversaries of 5, 10 and 15 years occur regularly.

“I was extremely satisfied with the customer service I received today. I have spoken to many representatives. Marilyn has been by far the best. She was so sweet, understanding and helpful.”

Customer, Leading Retail Client

“[The agent] was outstanding, with no issues. We went through my old orders, and she patiently helped me figure out if they are the same items I was searching for. We spent over an hour, with not one hesitation. I spent over $200 shopping with her suggestions. Alliyah went above and beyond, she deserves recognition.”

Customer, Department Store Client

“Just want to say she was excellent, knowledgeable and patient. I lost the receipt to be able to return the item and she was helpful in providing the address and invoice to return the item. I love [retail client] and receiving this excellent service I will continue to shop.”

Customer, Leading Retail Client

Jessica

Customer Support Specialist

Jessica has been with Working Solutions for two years, providing exceptional customer service for a leading automotive technology brand. Her background as a customer of the brand she supports gives her a unique ability to empathize with callers and efficiently resolve issues. Read more about Jessica's journey and impact in the full article.

Competent and joyful customer service agent takes a call via headset in home environment

Bethany

Technical Support Agent

With a passion for technology and a knack for problem-solving, Bethany plays an essential part in the pet-tech program she works. Her continuous learning and product insight as a customer of the brand she supports have made her a key component to the success of the client program. Discover how Bethany makes a difference in the full article.

Makayla

Sales Representative

Makayla thrives on creating exceptional interactions with both customers and fellow PROs. As a customer of the department store client she supports, she brings genuine insights and solutions to her role. Learn more about Makayla's successes and customer support stories in the full article.

Our Focus on Agent Support

At Working Solutions, we prioritize the support of our agents to ensure they are set for success. Our comprehensive support system involves various department teams that collaborate to provide unmatched agent assistance.

Program Success teams focus on guiding agents through their roles and ensuring they meet client expectations. Education and Technology teams deliver ongoing development and systems support, keeping agents well-informed and equipped to handle any challenge.

Additionally, a highly engaged agent community fosters a collaborative environment where agents can share insights, seek advice and offer mutual support. This holistic approach empowers agents to excel in their roles and deliver exceptional results for clients.