Agents Who Are Customers, Too.

Working Solutions agents are often customers of clients they serve. Because of that, agents believe in the brands they sell and service.

Agents can speak with authority about the merits. Explain distinct features through personal insight. Their familiarity gains consumer confidence, retaining customers and earning new business.

This series shows these contributions to client success and the best customer experience (CX).

Jessica: Automotive Technology Service Customer and Agent

Having worked on the program for a leading automotive technology service since January 2023, Jessica started off as a response specialist and has since moved to the back-office team. “I absolutely love it.”

Jessica not only loves working on the program, she’s also very impressed by the product. “Working on the program actually influenced my decision to go and purchase a Lexus.”

“Being an owner of the product has enabled me to just help a lot more customers. Every day that I use the car, I find out different things that perhaps can help. So, it's been great. I love it.”

Using the mobile app and understanding the multimedia screen helps Jessica provide better support to customers right away— solving problems in one go, minimizing call transfers and improving the customer experience.

Portrait of Working Solutions PRO Jessica R and her new Lexus

Insight That Shows

Help with Lane Assist

A customer called because his car unexpectedly guided him back into his lane while he was trying to switch to another. Jessica realized he wasn't aware of the lane-assist feature. She advised him to pull over so she could guide him through the multimedia screen settings to review the lane-assist controls and disable them if he wished.

Reconnecting CarPlay

A customer was confused because the CarPlay showed as being connected but wasn't working. Drawing from her own experience, Jessica guided the owner through the steps to disconnect and then reconnect CarPlay, which successfully resolved the issue.

PIN-Reset Alerts

Jessica was able to quickly walk a customer through resetting his PIN through the mobile app settings and updating it on his multimedia screen. This was a process she had recently completed for her own vehicle.

Portrait of Working Solutions PRO Jessica R and her new Lexus

Results That Matter

Toyota Corolla parked on the side of an asphalt road
Quality Assurance (QA) Average → 99+%
QA goal → 90%.
Toyota 4Runner traverses through a desert
Schedule adherence (SA) →100.85%
SA goal → 90%.
Toyota truck parked in a canyon
Benefits to the Customer and Client
• One-call resolution
• Passion for the brand
"I’m so proud to work with Working Solutions and on this client's program. It’s been a very fulfilling experience and made my decision to get a brand-new vehicle so easy!"
Jessica

Working Solutions PRO

Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.