Agents Who Are Customers, Too.

Working Solutions agents, both current and past, are often customers of the clients they serve. Because of that, agents believe in the brands they sell and service.

Agents can speak with authority about the merits. Explain distinct features through personal insight. Their familiarity gains consumer confidence, retaining customers and earning new business. We see this as a key factor in our decades of success providing personalized solutions.

This series shows these contributions to client success and the best customer experiences (CX).

Bethany: Pet-Tech Client's Customer and Agent

Bethany has been providing support for our pet-tech client since the program's beginning. She was inspired to join Working Solutions as an independent contractor by her mother, a long-time contractor who loved the flexibility of working from home. "I grew up with my mom being able to work from home, and I always wanted to do it."

Bethany owns two of the client's wireless devices, one for each of her dogs. Her interest in electronics and IT, combined with a commitment to dog safety, made this client program an ideal match for her skills and passions. "Being able to work in the IT field alongside the company goal to protect dogs, it just resonated with me."

For Bethany, the client's product is key to dog safety, featuring GPS tracking and training to strengthen the owner-pet connection. A personal event where her dog was lost—and fortunately, found—soon after joining the program highlighted the product's importance. It turned her professional commitment into a genuine recommendation.

Bethany's dog, Hades

Insight That Shows

Maximizing Product Benefit

Bethany shares tips for proper device fit from her experience outfitting her growing puppies and dogs with fluffy fur. This insight helps get the best results and avoids unnecessary returns or adjustments.

Quick Troubleshooting

Bethany's firsthand experience resolving a connectivity issue as a new user now enables her to troubleshoot and guide pet-parent customers and other agents through similar problems.

Connecting with New Customers

Bethany can relate to and better support new customers. She draws from recent experience as a new user, setting up the devices and training her dogs. This hands-on know-how resonates with customers.

Bethany's dog, Nadia

Results That Matter

Border Collie progresses through agility course outside playfully
Passion For The Brand
Gleeful Laborador Retriever wearing collar with tongue hanging out the side of their mouth in happiness
Technical Expertise from a Device User
Jack Russel Terrier and owner share a kiss
Customer Perspective from a Pet Parent
AgentsWhoAreCustomersFeaturedImage
"I feel like it is one of the best investments anyone with a dog could make. You have GPS tracking and get to bond with your dog through training. It's these features that help you connect with your dog on a more personal level."
Bethany

Working Solutions PRO

Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.