Harnessing the Power of GigCX
Pioneers in GigCX
Working Solutions is the original GigCX provider. We leverage the power and flexibility of an on-demand workforce to deliver exceptional customer service experiences.
Our proven model enables businesses to adapt swiftly to customer needs, improve customer satisfaction, and achieve unmatched service excellence while driving operational savings.
Recruiting
We help you find top-notch GigCX professionals based on the specific skills and experience your business needs.
Education
Our degreed educators understand your brand and the needs of your customers to provide solutions that meet their expectations every time.
Technology
Our team and network of virtual agents are equipped with the latest technologies to ensure their remote workplaces are secure.
Operations
Our Program Success team works tirelessly to ensure your customer experiences are seamless, consistent and fulfilling.
What is GigCX?
A revolutionary approach to customer service that leverages the gig economy’s flexible, on-demand workforce. Our model enables businesses to quickly scale their service and sales, ensuring outstanding customer experiences even during peak times.
On-Demand CX Saves the Day
Find out how our on-demand customer support services helped a major airline navigate through an unprecedented winter storm crisis.
Leveraging GigCX to Streamline Service
Having access to an on-demand workforce enables you to ramp up during peak periods and scale back during quieter times. This flexibility not only ensures seamless customer experiences but also makes it a cost-effective solution.
“Boscov’s has never outsourced customer care and I was very concerned about protecting our brand and culture. I learned I had nothing to worry about and Working Solutions has done a better job with our customers than I could have imagined. We could not have gotten through the holiday without them!”
Maria Tenreiro
Customer Care, Director
Meet Our GigCX Workers
Shakita
Public Health Expert
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Debbie
Caretaker
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Delsie
Sales Professional
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Commitment to Quality
Quality is paramount when it comes to service operations. Our team of experienced professionals helps you customize and optimize CX processes, so your customers receive exceptional service.
Elevate Your CX Game
Unleash your business's potential for excellence and create a personalized plan for success.
GigCX Goldmine 🌟
Curated resource center - here you can find the most valuable insights, tips and techniques to help you learn more about GigCX.
Speak to an Expert
Learn how our customized, multichannel support solutions will manage your fluctuating sales and customer service needs.
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Given the global shift in how leaders approach staffing over the past few years, virtually training your customer service agents is a considerable advantage that can save time and money.
On-Demand CX
Streamlined Services for Quick-Turn Results. Get the results you need in weeks, not months.
The Latest Trends in Travel
The travel industry has undergone significant changes and the way customers approach travel has shifted as well. Here are 8 trends that our agents are seeing...
How Prepared Is Your Call Center for Fluctuating Volume?
4 Ways Fluctuating Customer Service Volume is Affecting Your Business Operations and 7 Steps to Prepare
Case Study: How On-Demand CX Saved a National Airline Crisis
Large-Scale Productivity and Pinpoint Accuracy Resolve Historic CX Backlog. Read More.
Balancing Tech and Touch
Technology can streamline many processes and enable more efficient use of resources, but it’s important to ensure that customers are still receiving personalized interactions from knowledgeable staff.
Balancing AI and IA to Elevate Customer Experiences
Give clients and their customers access to the best of both worlds — artificial intelligence (AI) and intelligent agents (IA) for superior customer experiences (CX).