Rapid Results are One Call Away

Streamlined Services for Quick-Turn Results

On-Demand CX Solutions

At Working Solutions, we understand that situations arise and businesses need to respond quickly to changes in customer demands. That’s why we specialize in providing streamlined services that help businesses scale faster and realize their investments in short order.

With our on-demand customer service solutions, you can get the results you need in weeks, not months. 

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Simple Solutions

We offer simplified on-demand customer service solutions to complex problems in a short amount of time so you can focus on other business goals.

Seamless Support

Our wide range of scalable CX solutions are tailored to your particular needs within your timeframe and budget.

Successful Service

Expert, empathetic agents transform your customer experience by retaining loyal users and creating new ones.

On-Demand CX Saves the Day

Find out how our on-demand customer support services helped a major airline navigate through an unprecedented winter storm crisis.

Turn Your Contact Center
Into a Profit Center

We know that businesses are pressured to show a return on investment for their contact center operations, all while ensuring great customer experiences (CX). We specialize in making businesses more productive, profitable, and pleasing.

Our team of experienced professionals is here to help you create a customer experience that will keep your customers coming back. 

Explore the Cost Savings of Outsourcing CX →
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"The Working Solutions team continues to deliver month-over-month stellar results while continuing to provide extreme flexibility in support of our needs. They are laser-focused on driving the best possible results while recommending long-term solutions, ensuring they are solidly leading from the front."
Pete Vegors

Global Partner Manager | Intuit

"We had a 64% increase in Shop by Phone sales over last Cyber Monday! We could not have achieved these results without the partnership with Working Solutions."
Maria Tenreiro

Customer Care, Director | Boscov's

Your Story is One Call Away

Having access to on-demand customer service can help you retain, grow, and generate new customers while better managing service volumes.

The Right Fit for Your Needs

No matter the complexity or length of your project, we’ll find and educate top-notch talent for your CX operations, and we'll help you manage as little or as much of your customer service operations as needed.

Our team of experts will work with you to develop the most efficient and effective solution for your business.

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Unleashing the Power of On-Demand CX

Frequently Asked Questions

What is on-demand customer service?

On-demand customer service is a flexible, customized approach to providing exceptional customer experiences (CX). The service can be done by a standalone provider or become part of a client’s CX operations, complementing in-house staff. Either way, a business process outsourcing (BPO) team of professionals anticipates and responds to customer inquiries in real-time. 

The virtual model for sales and service enables businesses to scale their support as needed. This responsiveness ensures optimal resources to handle everyday business, special projects and unforeseen events. By adopting on-demand service, organizations can enhance CX, build lasting customer relationships, and focus on the core business.

How can on-demand customer service help my business?

Access to on-demand customer service enables clients to provide prompt, personalized support to meet varying customer needs. With a virtual network of 150,000+ specialized agents, Working Solutions can scale up and down as needed. 

This streamlines customer service operations and ensures enough agents are at ready and in reserve. And because clients only pay for the time agents work, the cost savings are aligned with how a business runs as demand fluctuates.

Additionally, outside CX expertise lets your organization concentrate on its core business by freeing up in-house resources, which today are often limited and stretched.

What are the benefits of on-demand customer service?

On-demand customer service offers numerous benefits. They include cost savings through efficient resource allocation, scalability to meet fluctuating demands, and access to skilled professionals for prompt, personalized support. Working Solutions shows clients how to turn contact center operations, which are seen as overhead, into a profit center.

How do I get started with on-demand customer service?
Looking to outsource your customer service to a trusted, on-demand provider? Getting started with Working Solutions is simple. 

After one of our customer service experts assesses your business needs, we will develop a customer experience (CX) plan tailored to your corporate culture and customers. As a virtual workforce, remote agents will be recruited and educated in your CX operations, delivering sales and service to client-specific metrics. 

By partnering with Working Solutions, clients gain access to cost-effective, scalable solutions that elevate customer experiences, often resulting in double-digit performance improvements.
What are some of the best on-demand customer service providers?
There are several, on-demand quality customer service providers. Our expertise goes back 27 years. On client programs with multiple service providers, Working Solutions’ performance often becomes the benchmark against which others are measured. We strive to stand out as a top choice among competitors. With a proven track record of delivering excellent service, our scalable solutions cater to your unique business needs.

About Working Solutions

Working Solutions is a recognized leader in providing onshore, on-demand customer care. Its virtual workforce ensures efficient and empathetic customer experiences (CX), blending the best of artificial intelligence (AI) and intelligent agents (IA).

With 27 years of success across diverse industries, this woman-owned company delivers quality sales and service, retaining customers and generating new business for clients.

Discover the Difference