--- title: Elevate Pet Care CX with Expert BPO Services | Working Solutions description: Boost pet care customer experience with our BPO expertise. Achieve remarkable customer satisfaction and service levels fast. Real-world results delivered. image: https://info.workingsolutions.com/hubfs/PetIndustryPageFeaturedImage.jpg --- [![working\_solutions\_30th-02\_B2Brevision](https://info.workingsolutions.com/hubfs/working_solutions_30th-02_B2Brevision.svg "working_solutions_30th-02_B2Brevision")](https://workingsolutions.com) [![working\_solutions\_logotype](https://info.workingsolutions.com/hubfs/working_solutions_logotype.svg "working_solutions_logotype")](https://workingsolutions.com) # Bark Up the Right Tree: ## Elevate your CX with BPO Expertise ### Pet Pharmacy Client: #### Increased service levels by 150% within just five days. Increased service levels by 150% within just five days. #### Achieved service-level goals of 95% in a single day. Achieved service-level goals of 95% in a single day. #### Boosted customer satisfaction scores by 114%. Boosted customer satisfaction scores by 114%. ### Pet Tracking Device Client: ### Dramatic ROI Dramatically improve the outsourcing return on investment (ROI) by addressing customer-service challenges. ### Remarkable CSAT Improved voice and email response performance, leading to a remarkable increase in customer satisfaction from a low of 60% to 90%. ![Dog collar icon](https://info.workingsolutions.com/hs-fs/hubfs/PetIndustryPage_Icons-01.jpg?width=144&height=144&name=PetIndustryPage_Icons-01.jpg) Pet Tracking Device Case Study [View Case Study →](https://info.workingsolutions.com/pet-tech-case-study) ## Discover the Difference ## Real-World Issues. Meaningful Outcomes. ↑114% ### Increase in customer satisfaction scores.   ↑150% ### Service level increase within five days. ↓50% ### Call abandonment rate decrease within 90 days.   ## Decades of Experience Providing the Service You Need #### Proven Solutions Our business process outsourcing (BPO) services consistently deliver double-digit returns on clients' in-house customer experience (CX) operations. #### Client-Specific Strategies We leverage existing agents' expertise and adapt services to meet your unique business needs, ensuring seamless integration and exceptional results. #### Responsive Solutions Need CX help yesterday? Our quick-turn strategies streamline call handling, improving service quality and customer experiences. ![Dachshund gleefully plays in a park outside as they jump for joy](https://info.workingsolutions.com/hs-fs/hubfs/shutterstock_446671594_lores.jpg?width=800&height=537&name=shutterstock_446671594_lores.jpg) ![Young woman working on laptop at home, hugging cute small dog in her lap.](https://info.workingsolutions.com/hs-fs/hubfs/shutterstock_1688045716_lores.jpg?width=1000&height=667&name=shutterstock_1688045716_lores.jpg) ## Raise Your Service Standards. Drive Customer Satisfaction. Pet parents seek superb care for their furry companions. Elevate your customer service to meet their high expectations with Working Solutions. ![Paw print icon](https://info.workingsolutions.com/hs-fs/hubfs/PetIndustryPage_Icons-02.jpg?width=144&height=144&name=PetIndustryPage_Icons-02.jpg) National Pet Pharmacy Case Study [View Case Study →](https://info.workingsolutions.com/pet-pharmacy-support-impact) > “Our overall department's service level is now at 77%! This partnership is proving to be very successful.” ![Illustrated dog head icon](https://info.workingsolutions.com/hs-fs/hubfs/PetIndustryPage_Icons-03.jpg?width=144&height=144&name=PetIndustryPage_Icons-03.jpg) ##### Head of Customer Care ### Coverage, Pricing, and Deductible Changes With ever-evolving coverage options, we ensure your policyholders stay updated.   *Our team manages changes in coverage, pricing, and deductibles, guaranteeing your customers are always well-informed.* ### Premium Increase Management When premium increases raise concerns, our knowledgeable agents step in. We assist callers with enrollee changes, address updates, coverage adjustments, and billing alterations. *Our agents excel at implementing upselling and cross-selling strategies to retain customers even in the face of premium hikes.* ## Agents That Love Animals and Your Brand Empathetic, intelligent agents understand your brand and customers. # "I love this program. As a pet parent, I can talk with dog parents with empathy. I use my technical skills to help customers give pets the best life we can provide them." – Jamie J. # "I lost my dog briefly... ...so, I understand how customers might feel when something unexpected happens. I want to fix those issues so customers don't have to feel how I did during that moment. Solving big puzzles for clients and feeling more knowledgeable and accomplished is the most satisfying thing ever. It also comes with the benefit of knowing you're helping someone." – Bethany C. # "It's not always easy... ...to balance empathy and technical expertise. I work to excel at both interaction and aim for a one-call/email resolution. It's rewarding to hear a shift in tone from frustrated to optimistic to relief and appreciation. I love hearing a sigh of relief and delighted customers at the end of a call." – Meredith ## Boost Customer Service Today CX standards rise as expectations climb. So, don't dog it. Join the ranks of companies that achieve service excellence and delight customers with Working Solutions. ![Happy Yorkshire Terrier in the car window on a drive in fall.](https://info.workingsolutions.com/hs-fs/hubfs/shutterstock_2346152331_lores.jpg?width=1000&height=561&name=shutterstock_2346152331_lores.jpg) ### Ready to revolutionize your customer service approach? Purr-sonalized Care for Your Business [Speak to an Expert →](https://info.workingsolutions.com/discover-the-difference?utm_source=hubspot&utm_medium=landing_page&utm_campaign=on_demand_cx) [Oliver, Chief Happiness Officer at Working Solutions](https://workingsolutions.com/leadership/oliver/) [Leadership](https://workingsolutions.com/leadership/oliver/) April 2024 ### Oliver, Chief Happiness Officer at Working Solutions [The Trust Factor: Why Live Agents Still Matter to 95% of Consumers](https://workingsolutions.com/blog/the-trust-factor-why-live-agents-still-matter-to-95-of-consumers/) [Blog](https://workingsolutions.com/blog/) October 2023 ### The Trust Factor: Why Live Agents Still Matter to 95% of Consumers [Maximizing AI and Intelligent Agents Optimal Customer Experience with Working Solutions](https://www.youtube.com/watch?v=Ii5x-V6imZI) [YouTube](https://www.youtube.com/@workingsol) Sept 2023 ### Maximizing AI and Intelligent Agents Optimal Customer Experience with Working Solutions Success Story July 2021 ### Senior Care Success Story ### No More Ruff Calls Streamlining Your CX for Smoother Customer Journeys. [Speak to an Expert →](https://info.workingsolutions.com/discover-the-difference?utm_source=hubspot&utm_medium=landing_page&utm_campaign=on_demand_cx) ##### Site Links - [Remote Work Opportunities](https://jobs.workingsolutions.com/) - [Contact Us](https://workingsolutions.com/contact/) - [Public Resources](https://workingsolutions.com/resources/) - [Trust and Security](https://workingsolutions.com/solutions/trust-and-safety/) ##### Legal - [Accessibility](https://workingsolutions.com/accessibility-statement/) - [Privacy Policy](https://workingsolutions.com/privacy/) ##### Company - [About](https://workingsolutions.com/about-us/) - [Blog](https://workingsolutions.com/blog/) - [Corporate Careers](https://workingsolutions.com/careers/) - [Newsroom](https://workingsolutions.com/newsroom/) ##### Who We Are Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand. 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