Bark Up the Right Tree:

Elevate your CX with BPO Expertise

Real-World Issues. Meaningful Outcomes.

↑114%

Increase in customer satisfaction scores.

 

↑150%

Service level increase within five days.

↓50%

Call abandonment rate decrease within 90 days.

 

Decades of Experience Providing the Service You Need

Proven Solutions

Our business process outsourcing (BPO) services consistently deliver double-digit returns on clients' in-house customer experience (CX) operations.

Client-Specific Strategies

We leverage existing agents' expertise and adapt services to meet your unique business needs, ensuring seamless integration and exceptional results.

Responsive Solutions

Need CX help yesterday? Our quick-turn strategies streamline call handling, improving service quality and customer experiences.

Dachshund gleefully plays in a park outside as they jump for joy
Young woman working on laptop at home, hugging cute small dog in her lap.

Raise Your Service Standards. Drive Customer Satisfaction.

Pet parents seek superb care for their furry companions. Elevate your customer service to meet their high expectations with Working Solutions.

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National Pet Pharmacy
Case Study
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Pet Pharmacy Client:

Pet Tracking Device Client:

Dramatic ROI

Dramatically improve the outsourcing return on investment (ROI) by addressing customer-service challenges.

Remarkable CSAT

Improved voice and email response performance, leading to a remarkable increase in customer satisfaction from a low of -60% to 90%.

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Pet Tracking Device
Case Study
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“Our overall department's service level is now at 77%! This partnership is proving to be very successful.”
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Head of Customer Care

Coverage, Pricing, and Deductible Changes

With ever-evolving coverage options, we ensure your policyholders stay updated.  

Our team manages changes in coverage, pricing, and deductibles, guaranteeing your customers are always well-informed.

Premium Increase Management

When premium increases raise concerns, our knowledgeable agents step in. We assist callers with enrollee changes, address updates, coverage adjustments, and billing alterations.

Our agents excel at implementing upselling and cross-selling strategies to retain customers even in the face of premium hikes.

Agents That Love Animals and Your Brand

Empathetic, intelligent agents understand your brand and customers.

"I love this program.

As a pet parent, I can talk with dog parents with empathy. I use my technical skills to help customers give pets the best life we can provide them." – Jamie J.

"I lost my dog briefly...

...so, I understand how customers might feel when something unexpected happens. I want to fix those issues so customers don't have to feel how I did during that moment. Solving big puzzles for clients and feeling more knowledgeable and accomplished is the most satisfying thing ever. It also comes with the benefit of knowing you're helping someone." – Bethany C.

"It's not always easy...

...to balance empathy and technical expertise. I work to excel at both interaction and aim for a one-call/email resolution. It's rewarding to hear a shift in tone from frustrated to optimistic to relief and appreciation. I love hearing a sigh of relief and delighted customers at the end of a call." – Meredith

Boost Customer Service Today

CX standards rise as expectations climb. So, don't dog it. Join the ranks of companies that achieve service excellence and delight customers with Working Solutions.

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Ready to revolutionize your customer service approach?

Purr-sonalized Care for Your Business

Success Story July 2021

Senior Care Success Story

No More Ruff Calls

Streamlining Your CX for Smoother Customer Journeys.