As a pet parent, I can talk with dog parents with empathy. I use my technical skills to help customers give pets the best life we can provide them." – Jamie J.

...so, I understand how customers might feel when something unexpected happens. I want to fix those issues so customers don't have to feel how I did during that moment. Solving big puzzles for clients and feeling more knowledgeable and accomplished is the most satisfying thing ever. It also comes with the benefit of knowing you're helping someone." – Bethany C.

...to balance empathy and technical expertise. I work to excel at both interaction and aim for a one-call/email resolution. It's rewarding to hear a shift in tone from frustrated to optimistic to relief and appreciation. I love hearing a sigh of relief and delighted customers at the end of a call." – Meredith