“We selected Working Solutions because of the very unique approaches to agent staffing and scheduling, the high priority they place on agent training and their commitment to high-quality customer interactions. They have completely delivered on all expectations!”
Service Operations Director
Automotive Technology Client
"We are very impressed with the level of Carly's (agent educator) high energy and passion! We love the level of interaction with the PROs, the quality of the engagement lessons and the variety of gathering responses in class."
Client Leader
Automotive Technology Client
"I love the interactive activities that are not only fun, but also help us learn all about the program. My instructor keeps us engaged and we have had some great discussions so far."
Anthony Grower
Marketing Specialist
“We ensure agents are well-schooled in a client’s CX operations. That entails one-on-one instruction plus class sessions where gamification and role-playing are essential to learning.”
Tamara Schroer
Working Solutions, VP of Education and Development
Since pioneering virtual workforce solutions nearly 30 years ago, we've built a proven approach to preparing agents for success. Our experienced, degreed educators develop customized training programs that align with each client's brand, business objectives, and customer expectations.
Through continuous learning, coaching, and program refinement, we help agents build the knowledge, confidence, and expertise to represent your brand with every interaction delivering consistent customer experiences and measurable business results.
