Step into a New Era of Customer Experience

We don't just support your customer service operations —we’re your dedicated team player.

Discover Our Unique Approach →
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87%

Of clients reported cost reductions

27k+

Customer interactions handled daily.

150k+

Network of skilled on -demand agents.

300%

Flex up or down in hours not weeks.

A Partnership that Transcends Contact Center Outsourcing

Working Solutions redefines outsourcing. We go beyond providing customer service agents and handling volumes — we immerse ourselves in your unique customer support environment and function as an integral part of your team.

 

Delve Deeper into Our Collaborative Philosophy →
Business person shaking hands

Harmonizing Technology and Human Touch for Superior Service

Our unique approach seamlessly integrates advanced AI capabilities with the irreplaceable human touch, ensuring your customers receive personalized, efficient service every time.

Empowering Agents for Exceptional Service

Education is at the heart of our agent development program. Our team of professional agents, PROs, is armed with the knowledge and skills to deliver standout service, making every customer interaction meaningful.

Find Out How We Retain the Best →
Work at home agent taking calls

Leverage Our Industry Knowledge

With over two decades of industry expertise, we bring deep insights and best practices to your customer service operations, driving customer satisfaction and loyalty.

Leverage Our Industry Knowledge

Customized CX Solutions for Your Unique Needs

We understand that your business is unique. That's why we offer tailored customer service solutions, designed to fit your specific business needs and goals.

Customized CX Solutions for Your Unique Needs

Grow and Adapt with Confidence

Our scalable and flexible services adapt to your business needs, ensuring consistent, high-quality customer service during peak periods and beyond.

Grow and Adapt with Confidence

Shared Experiences that Define Us.

"The Working Solutions team continues to deliver month-over-month stellar results while continuing to provide extreme flexibility in support of our needs. They are laser-focused on driving the best possible results while recommending long-term solutions, ensuring they are solidly leading from the front."
Pete Vegors

Global Partner Manager | Intuit

"We had a 64% increase in Shop by Phone sales over last Cyber Monday! We could not have achieved these results without the partnership with Working Solutions."
Maria Tenreiro

Customer Care, Director | Boscov's

“For us to be successful, we need engaged partners who hold the same values that we do. Working Solutions hits all those checkpoints. They have been extremely flexible during our relationship and are a true extension of our workforce. We value their partnership, and they are a great influence in our success.”
Travel Client

Employee

Your Story is One Call Away

Having access to on-demand customer service can help you retain, grow, and generate new customers while better managing service volumes.

Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.