---
title: "Attracting and Retaining Top CX Talent: A Working Solutions Approach"
description: Expertly attract and retain top talent, reduce agent turnover, and implement best outsourcing practices. Boost your CX with Working Solutions.
image: https://info.workingsolutions.com/hubfs/talent_featured.jpg
---

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# Attracting And Retaining the Best CX Talent

Clients say their #1 pain point is finding and keeping great agents. That’s because high turnover is the bane of contact centers in an industry notorious for transitory workforces.

## Addressing the Pain Points

The constant churn and burn hurts morale, reduces CX quality and cuts into the bottom line. All three take away from the business.

#### Rampant Turnover

Agent attrition ranges from 30% to 45%, according to multiple industry sources.

Rampant Turnover

#### Revolving-Door Agents

Call center worker tenure averages 14.3 months, [DailyPay reports](https://www.dailypay.com/resource-center/blog/turnover-statistics-contact-centers).

Revolving-Door Agents

#### Recurring Expense

Worker replacement runs from "[one-half to two times"](https://www.gallup.com/workplace/247391/fixable-problem-costs-businesses-trillion.aspx) annual salary. – per Gallup 

Recurring Expense

## Ensuring Measurable Value

[As a top-rated outsourcer](https://info.workingsolutions.com/hubfs/WorkingSolutions_HFS_Q2_2022.pdf), Working Solutions invests in the long term, applying best-practice processes for clients and nurturing a caring culture of compassionate agents.

This attracts and retains top talent and ensures measurable value for clients. Here’s how we do it.

#### We create an on-demand

workforce in a client’s image. Service and sales reps personify the brands they represent—and are often customers themselves.

#### Agents are the best because

we are selective upfront, hiring less than 10% for specific client programs. Hard and soft skills, personality traits and remote-work aptitude are evaluated.

#### College-degreed educators

immerse agents in the client’s customers and offerings through the virtual classroom. Instruction can last a few hours, days or several weeks.

#### Well-schooled in the

client’s business, reps receive on-the-job development through strategic agent learning techniques (SALT). This education reinforces earlier instruction.

#### On the Vyne,

our virtual workforce community, agent performance is assessed and improved. There, client teams exchange ideas, solve problems and form bonds that last years.

#### Working Solutions’

average agent tenure runs about three years. Five-year anniversaries are common. Milestones of 10 and 15 years occur yearly. And there are even 20-year agents.

[Working Solutions’](https://workingsolutions.com/)

 

Working Solutions invests in client success for the long term. And that commitment manifests itself throughout the life of client program with ongoing development of the best agents.

##### Site Links

- [Remote Work Opportunities](https://jobs.workingsolutions.com/)
- [Contact Us](https://workingsolutions.com/contact/)
- [Public Resources](https://workingsolutions.com/resources/)
- [Trust and Security](https://workingsolutions.com/solutions/trust-and-safety/)

##### Legal

- [Accessibility](https://workingsolutions.com/accessibility-statement/)
- [Privacy Policy](https://workingsolutions.com/privacy/)

##### Company

- [About](https://workingsolutions.com/about-us/)
- [Blog](https://workingsolutions.com/blog/)
- [Corporate Careers](https://workingsolutions.com/careers/)
- [Newsroom](https://workingsolutions.com/newsroom/)

##### Who We Are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.

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