Ensuring Expert, Empathetic Senior Care CX

When a daughter calls searching for immediate placement for her aging father, every second matters. Great customer service has never been more important as the population ages and the demand for quality senior care rises. Working Solutions brings proven expertise and professional solutions to deliver the personalized CX aging families deserve.

Specialized for senior care providers, our solutions support compassionate, outcomes-driven customer experience for aging populations. From urgent placement calls to long-term care coordination, our agents bring empathy and clarity when families need it most.

Professional, Personalized Customer Service

Every day, families face stressful decisions about senior care — from finding the right community to navigating urgent transitions. With each call, there’s more at stake than logistics; it’s about trust, empathy, and reassurance. That’s why Working Solutions specializes in providing professional, personalized customer service, guiding providers and families through every stage of care with compassion and expertise.

Seniors deserve personalized service, reliable and responsive to their needs. Over nearly three decades, Working Solutions has served clients and their customers well. For more than 10, we have helped families find new homes for loved ones during this life passage.

Delivering Best-Practice Senior Care

Working Solutions is well-established in serving clients that provide senior care. Our expertise positions us as a leader in this life-cycle sector, which families turn to more and more for loved ones.

Many agents have gone through similar situations themselves and know firsthand what’s involved—financially and emotionally. They identify with customers, helping them transition to the next phase of their lives.

The required needs are as diverse as the persons served.

Finding a Home for a Family Member

The transition from independence to assisted living can be daunting. Selecting a suitable place requires specialists who know the different facilities and levels of care provided. Our agents help the direct recipient or family member get access a local senior-living advisor, based on an individual’s wants and needs.

Providing More Care as Life Changes

Circumstances arise where someone might require immediate assistance. This includes moving a loved one from a hospital into a rehab center or from a rehab center into a community. Other times, hospice or respite care is needed. In such instances, smooth transitions are essential for proper care and compassionate customer service.

Protecting Loved Ones from Harm

Holidays are when the need for additional care often occurs. For example, a son or daughter visits mom or dad and finds the parent is not taking the prescribed medication. Or maybe, the parent is not eating well. Here, an agent directs the call to a senior-living advisor to help. In extreme cases, a family member discovers a loved one is being taken advantage of or is neglected. In such cases, agents file a mandatory report with proper senior-care organization, providing all the details.

"Working Solutions has helped us push past our own limitations. Their ability to think outside the box, challenge assumptions, and bring top-tier talent into our programs has been instrumental in elevating how we serve families. It’s not just about hitting KPIs — it’s about making every touchpoint feel personal and seamless."

Amanda - VP of Commercial Operations

Senior Living Services Industry

“Working Solutions helped us move the needle on conversion rates, lead qualification, and referral quality — all while lowering costs compared to offshore models. That’s the dream: better outcomes at a lower cost.”

Phil - Senior Director, Call Center & Vendor Management

Senior Living Services Industry

“We don’t have to coach Working Solutions agents to be empathetic — they just get it. You can hear it in the calls. Their U.S.-based teams understand the situations our customers face and relate naturally, which you simply can’t train into someone unfamiliar with senior care.”

Jared - Senior Manager of Vendor Management & Operations Support

Senior Living Services Industry

Borrowed Wisdom For Life-Cycle Solutions

Many times, superb service combines CX applications from related or different industries. Using shared or borrowed wisdom enables Working Solutions to apply crossover expertise to benefit more clients and their customers.

By blending best practices, we improve overall business performance. Also, it opens up opportunities to serve interconnected markets and individuals requiring sequential, life-cycle services.

For instance, proven CX solutions in senior living can apply as well to hospice care and death care. All three require efficient, empathetic service as these industries undergo expansive growth as the population ages.

Senior Care

The transition from living independently to a senior care or assisted-living is life-changing. For more than a decade, our agents have guided customers and their families as they explore the possibilities. We understand the emotions involved in the decision-making and the sometimes difficult choices. So, we listen, comfort and care.

Hospice Care

The emotional intelligence required for senior-care CX carries over to end-of-life hospice care. Here, compassionate service intertwines with the quality of medical care mandated by law. Personalized, professional experiences are essential for individuals to live out their final days with dignity and respect.

Death Care

Industry professionals see opportunities to improve customer experiences in this final life cycle. Customer service—from pre-planning funerals to the final services—can be overwhelming during a time of grief. That’s why meaningful customer service matters more than ever.