Luxury Travel CX — Personalized Service That Goes the Distance

From initial booking to wheels-up, we deliver exemplary service at scale while personalizing care down to the individual. Be it for a newbie explorer or a seasoned road warrior. We provide quality service to adventurers of all ages.

Our professional agents elevate every interaction—exceeding expectations, building customer loyalty and growing the business.

Preferred-Destination CX—from Booking to Return

Guests expect effortless coordination and concierge-level care. We provide well-trained, brand-matched agents to handle changes, questions, upgrades and VIP moments—without service gaps.

And as technology plays a bigger industry role, we make sure travelers of every generation feel accommodated and comfortable all along the way. That’s done by enabling intelligent agents (IA) with artificial intelligence (AI) to expedite and customize service.

Great customer experiences (CX) in travel and hospitality make all the difference, be it a red-eye express or a bucket-list wish. And that’s exclusively true for luxury travel, where premier service for preferred destinations and preferential treatment is expected.

With nearly 30 years in the industry, Working Solutions ensures superb customer journeys for the routine and the remarkable. The fundamentals of excellent CX apply to both.

Exquisite Experiences, Engineered for Consistency

Behind every memorable trip is operational excellence—accommodating agents, proven processes and technology that enables every encounter. Luxury travel, by definition, should be in a class by itself. Travelers expect to feel valued. Enjoy experiences individualized just for them. Served by agents who are experts in all aspects of high-end journeys.

For one client, a world-class leader in transformational travel, Working Solutions customer teams are attentive to nth degree, making certain every particular aspect is in its proper place before, during and after a trip.

For this client’s customers, our agents ensure just-so travel and once-in-a-lifetime experiences in a number of ways.

Preparing Guests Before a Trip

Proactive outreach confirms details, handles documents and answers “what-ifs” before guests ask—reducing day-of friction.

As reservation sales counselors, the goal of all agents is to ensure a guest never has to repeat a question or a request. That requires a smooth, pre-preparation experience. It entails reviewing all aspects of the trip itinerary, from room accommodations to culinary preferences to medical considerations.

Also understanding the particulars of each place visited is essential, such as local cultures and customs. Just as important is anticipating what’s not written down to get everything right.

Complementing In-House Teams

For clients, we become one with ourselves in their brands, flexing for seasonality, covering peak hours and new market launches. All done without missing service levels.

Sometimes, there are situations when a reservation sales counselor has to confer with in-house experts to fulfill a guest’s needs. Such instances are rare, though. That’s because counselors are educated in the client’s tour business.

Besides being travel experts in their own right, they undergo extensive training to immerse themselves in CX operations, becoming brand ambassadors. First-tier customer support by well-versed counselors helps free up the client’s team to do other important work.

Offering Thoughtful Extras

Luxury travel is defined by attention to detail—those unexpected touches that turn a good trip into an unforgettable one. For instance, some clients include complimentary amenities such as duffel bags or travel wallets or purses tucked with a small gift. These gestures create moments of surprise and appreciation that make travel effortless and memorable.

As a reservation resource supervisor with Working Solutions, John shared how travelers consistently value these thoughtful extras. They represent the client’s dedication to going above and beyond expectations—providing comfort, care and delight beyond the itinerary.

“Those added moments matter,” John said. “A spontaneous champagne brunch or a private tour transforms what’s already a special journey into something truly exceptional.”

These gestures elevate the customer experience, turning standard service into a signature of hospitality and care.

The Delight Is in the Details

Superb service begins with “hello,” said Becki, an agent for more a year on a premier-travel program. Knowing the details is essential in providing an exceptional experience.

That’s clear by the conversation she had with a repeat customer:

“When we transitioned off a legacy platform, Working Solutions stabilized interactions fast—reducing escalations while maintaining near-perfect quality. Guests felt cared for at every step.”

"Hello, Mr. Wilson, it seems like this tour will be your fifth with us," said Becki. "We are so grateful! Wow, it looks like you are taking the Japan cruise!"

"Visiting that country has always been on my bucket list. That tour has such high reviews. You are going to have such a great time!"

"Oh, I see you will be celebrating a birthday while on tour. Would you mind if I share that information with the tour operator?"

With instant access to the customer’s information, Becki knew his entire travel history, and how to exceed his expectations with personalized care. She answered and anticipated questions—those he raised and even ones he didn’t have to ask because of her insight.