“We selected Working Solutions because of the very unique approaches to agent staffing and scheduling, the high priority they place on agent training and their commitment to high-quality customer interactions. They have completely delivered on all expectations!”
Service Operations Director
Automotive Technology Client
"We are very impressed with the level of Carly's (agent educator) high energy and passion! We love the level of interaction with the PROs, the quality of the engagement lessons and the variety of gathering responses in class."
Client Leader
Automotive Technology Client
"I love the interactive activities that are not only fun, but also help us learn all about the program. My instructor keeps us engaged and we have had some great discussions so far."
Anthony Grower
Marketing Specialist
“We ensure agents are well-schooled in a client’s CX operations. That entails one-on-one instruction plus class sessions where gamification and role-playing are essential to learning.”
Tamara Schroer
Working Solutions, VP of Education and Development
Since our inception as a remote-first company over 27 years ago, we've excelled in delivering top-tier agent education through innovative virtual processes. Our team of experienced, degreed educators craft comprehensive programs tailored to our clients' brands and their customers' needs.
Our team is dedicated to creating innovative learning programs and implementing best practices that set our agents up for success. By continuously refining our methods, we ensure that our agents are always at the forefront of industry standards. By fostering continuous learning and skill enhancement, we ensure that agents are fully prepared to excel in their roles, providing exceptional service and driving outstanding results for our clients' customer service programs.
