Virtual Training Consulting Services

Effective Virtual Training. Outstanding Customer Experience.

Get the tools you need to design and develop a virtual training program that will help you exceed your goals.

“Working Solutions seems to have carved out a niche with its educator-delivered training and development that is satisfying and exceeds the clients’ quality expectations while enabling great agent experience.”
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HFS Research
OneOffice™ Hot Vendors: Q2 2022

Strategies and Tools to Foster Quality Classroom Engagements

Five-day virtual training consultation that will help you successfully develop an effective virtual training program tailored to your needs.

 

Virtual Training Blueprint

Collaborate with one of our expert virtual classroom instructors to design a learning experience that fits your needs.

Day 1 Deliverables

Instructional Model
Assessments
Lesson Plans
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Teaching Techniques

Identify the most effective teaching techniques to match your instructional model and support your goals.

Day 2 Deliverables

Classroom Management
Teaching Techniques
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Technology for Engagement

We'll help you select the right instructional tools to keep your employees engaged and empowered.

Day 3 Deliverables

Gamification
Simulation
Engagement
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Develop Virtual Lesson

Develop and deliver a lesson using the design, strategies, and tools we shared with you. Our instructors will observe and provide feedback, tips, and tricks.

Day 4 Deliverables:

Implementation
Deliver lesson
Training kit
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Day 5: Observation

Observe A Virtual Lesson 30 days later

  • Observe in virtual classroom
  • Tips
  • Suggestions
  • Feedback
  • Resources
Virtual Training Consultation

Measurable Results

22%

Attrition Rate

Among agents who completed Working Solutions' ongoing education program.

80%

 Of Our Graduates

Meet or exceed key performance indicators upon completion of courses.
2.8 years

Average Tenure

Of customer service agents who completed our education program.

Don't Take Our Word For It...

“Clients raved that the rigor put into onboarding and training is best in class in the industry, streamlining their own agent curriculum and elevating it, often with double-digit improvements.”
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HFS Research
OneOffice™ Hot Vendors: Q2 2022
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Training Strategies For Results in 30 Days

We Can Do Great Things Together. Let's Chat Over .

Excellence in Customer Service

Recognized leader in on-demand, onshore contact center outsourcing for over 25 years.

Experienced Instructors

Education is critical to success. Our team of degreed instructors averages 7 to 10+ years of experience.

Performance Delivery

Our education process is designed to empower teams to meet or exceed key performance indicators (KPIs).

Trusted By Top Brands

Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.