When it comes to call or contact center services, which would you rather have?

  • Agents paid by productive minutes—generating savings and building your brand
  • Or agents paid by the hour—regardless of the actual business value they bring

We’ve run the numbers to track real agent value. See how the math works for your business.

Calculated Savings

Chief Financial Officer Tom Kim compares two payment models—per minute vs. per hour—showing how to derive more value from outsourcing dollars.