Solutions Spotlight | June 2026

As AI moves from experimentation to execution, executives face a new challenge: balancing innovation with accountability. Learn why governance is becoming the next competitive advantage. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

View in browser

Hi Friend,

AI adoption is accelerating.

According to Stanford's 2026 AI Index, organizational AI adoption has reached 88%. At the same time, reported AI incidents stemming from the deployment of AI have increased by 55% in a single year.

The question is no longer whether organizations will use AI. It's whether they can govern it.

This month's Market Pulse, by Ashok Narayanan, explores why AI governance is becoming a business requirement for enterprise leaders, and why accountability, oversight, and measurable outcomes matter as much as innovation.

Read the June Market Pulse →

As AI becomes embedded across customer experience, operations, and decision-making, governance will increasingly separate leaders from followers.

Warm regards,

Gary Ash
Chief Revenue Officer, Working Solutions

Celebrating 30 years of trusted, onshore contact center excellence, and proud to be named Customer Contact Week BPO of the Year.

Here's a Sneak Peak

Ashok Narayanan

Strategic Technology Officer, Working Solutions

AI Governance: The New Requirement for Enterprise Buyers

Organizations are no longer asking what AI can do.

They're asking:

Who owns the outcome?
How is success measured?
What happens when AI gets it wrong?
Can we prove it operates responsibly?

In this month's Market Pulse, Ashok Narayanan explores why AI governance is becoming a business requirement for enterprise buyers.

Read the June Market Pulse →

Subscribe to the Solutions Spotlight - LinkedIn Edition for monthly insights and updates, straight to your feed

Subscribe →

Ready to Elevate Your CX?

Let's discuss how to apply these insights to your business

Schedule a Free Consultation →