Delivering Secure, On-Demand
Contact Center Solutions
Working Solutions uses ThinScale's Remote Worker Technology to ensure customer interactions remain safe and secure.
Is your contact center ready to manage a cyberattack?
Cyberthreats are escalating for enterprises. Mounting attacks are overwhelming customer experience (CX).
Protecting customers' information from unauthorized access, data breaches, and cyberattacks is a critical concern for all organizations. We implement robust security protocols and cutting-edge technology to ensure your on-demand contact center solutions remain safe.
Likelihood of theft
Brick-and-mortar agents are 300% more likely than home-based agents.
Likelihood of forgery
Brick-and-mortar agents are 180% more likely than home-based agents.
Likelihood of fraud
Brick-and-mortar agents are 130% more likely than home-based agents.
Our Promise: Triple-Threat Protection
Working Solutions is in the vanguard of customer service business process outsourcing. We specialize in remote worker security, an industry-standard set decades ago and advances every day.
We safeguard our clients' data by providing agents with secure, back-end services and comprehensive training on ethics and security protocols. Our compliance measures, including a clean-desk policy and confidentiality agreements, are compliant with Health Insurance Portability and Accountability Act (HIPAA) standards. Background checks and drug screenings ensure agents are trusted professionals committed to watching over sensitive information.
We provide protected, omnichannel contact center application services. They are hosted in a hardened environment, providing peace of mind for clients and customers. Our solutions incorporate disaster recovery, redundancy and failover for continuity of your operations. Network security features the latest firewalls, duplicate backup technology, intrusion detection and passwordless multi-factor authentication (MFA). They are all part of an integrated approach to thwart potential threats and unauthorized access.
We adhere to technical standards for data protection, including Payment Card Industry Data Security Standard (PCI DSS) Level 1 security for transactions and HIPAA compliance for healthcare. Our documented and auditable policies, procedures and processes protect the physical security of data. Encryption and monitoring safeguard data in transit. Rigorous policies, procedures and processes ensure all physical and transmitted data are secure.
At Working Solutions, we use ThinScale's Secure Remote Worker Technology to deliver outstanding customer experiences while maintaining the highest levels of protection.
Our team of experts is dedicated to providing the utmost defense of your data and customer service interactions.
When you partner with Working Solutions for on-demand customer service solutions, you can be confident knowing your customer's data is always in safe hands.
Exceptional customer experiences
all while keeping your sensitive data safe and secure.
The Fundamental Five
Secure Contact Center Outsourcing for Top Brands
Securing Your Contact Center
Resources for Ensuring Data Protection and Customer Trust