Staying Vigilant to Vulnerabilities

Delivering Secure, On-Demand

Contact Center Solutions

Working Solutions uses ThinScale's Remote Worker Technology to ensure customer interactions remain safe and secure.

Is your contact center ready to manage a cyberattack?

Cyberthreats are escalating for enterprises. Mounting attacks are overwhelming customer experience (CX).

Protecting customers' information from unauthorized access, data breaches, and cyberattacks is a critical concern for all organizations. We implement robust security protocols and cutting-edge technology to ensure your on-demand contact center solutions remain safe. 

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300%

Likelihood of theft

Brick-and-mortar agents are 300% more likely than home-based agents. 

180%

Likelihood of forgery

Brick-and-mortar agents are 180% more likely than home-based agents. 

130%

Likelihood of fraud

Brick-and-mortar agents are 130% more likely than home-based agents.

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Our Promise: Triple-Threat Protection

Working Solutions is in the vanguard of customer service business process outsourcing. We specialize in remote worker security, an industry-standard set decades ago and advances every day.

On-Demand Agents

We safeguard our clients' data by providing agents with secure, back-end services and comprehensive training on ethics and security protocols. Our compliance measures, including a clean-desk policy and confidentiality agreements, are compliant with Health Insurance Portability and Accountability Act (HIPAA) standards. Background checks and drug screenings ensure agents are trusted professionals committed to watching over sensitive information.

Infrastructure

We provide protected, omnichannel contact center application services. They are hosted in a hardened environment, providing peace of mind for clients and customers. Our solutions incorporate disaster recovery, redundancy and failover for continuity of your operations. Network security features the latest firewalls, duplicate backup technology, intrusion detection and passwordless multi-factor authentication (MFA). They are all part of an integrated approach to thwart potential threats and unauthorized access.

Data

We adhere to technical standards for data protection, including Payment Card Industry Data Security Standard (PCI DSS) Level 1 security for transactions and HIPAA compliance for healthcare. Our documented and auditable policies, procedures and processes protect the physical security of data. Encryption and monitoring safeguard data in transit. Rigorous policies, procedures and processes ensure all physical and transmitted data are secure.

Unparalleled Security

At Working Solutions, we use ThinScale's Secure Remote Worker Technology to deliver outstanding customer experiences while maintaining the highest levels of protection.

Our team of experts is dedicated to providing the utmost defense of your data and customer service interactions.

When you partner with Working Solutions for on-demand customer service solutions, you can be confident knowing your customer's data is always in safe hands.

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Exceptional customer experiences

all while keeping your sensitive data safe and secure.

The Fundamental Five

5 contact center security questions to ask before selecting a customer service BPO partner.
Do you build and run a secure network?
Customer service providers must build and run a secure network to protect their clients' customer data and confidential information, maintain trust and integrity, comply with legal and regulatory requirements, and avoid potential financial and reputational damages resulting from cyber attacks.
Do you provide a vulnerability management program?
Contact center providers must implement a vulnerability management program to identify, prioritize and mitigate security vulnerabilities in their systems and networks, reducing the risk of data breaches, financial losses, and reputational damage. This program also helps them comply with legal and regulatory requirements, build trust with customers and maintain the integrity of their business.
Do you implement strong access control measures?
Customer service providers should implement strong access control measures to restrict unauthorized access to sensitive data, reduce the risk of security breaches, comply with legal and regulatory requirements, and maintain customer trust. This includes implementing policies such as password complexity, multi-factor authentication, and regular access reviews.
Do you monitor and test networks—routinely?
Customer care BPOs must monitor and test networks routinely to identify vulnerabilities and potential threats, prevent security breaches and data theft, ensure compliance with legal and regulatory requirements, and maintain the integrity of their business. This helps them quickly identify and address any issues, reduce risk, and maintain customer trust.
Do you maintain an information security policy?
Customer service BPOs must maintain an information security policy to establish guidelines for protecting sensitive data, reducing the risk of data breaches, complying with legal and regulatory requirements, and maintaining the trust of customers. This policy outlines procedures and responsibilities for protecting data and serves as a framework for the security program.

Secure Contact Center Outsourcing for Top Brands 

Securing Your Contact Center

Resources for Ensuring Data Protection and Customer Trust

Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.