---
title: Open Enrollment Contact Center for Healthcare & Benefits
description: Scale member benefits and open enrollment contact center support with U.S.-based agents trained for complex healthcare calls. Improve CSAT, reduce missed demand, and guide members through enrollment with confidence.
image: https://info.workingsolutions.com/hubfs/healthcare-path-forward.jpg
---

[![working\_solutions\_30th-02\_B2Brevision](https://info.workingsolutions.com/hubfs/working_solutions_30th-02_B2Brevision.svg "working_solutions_30th-02_B2Brevision")](https://workingsolutions.com)

[![working\_solutions\_logotype](https://info.workingsolutions.com/hubfs/working_solutions_logotype.svg "working_solutions_logotype")](https://workingsolutions.com)

# Open Enrollment Contact Center Support for Healthcare and Benefits

 

**Confidently handle high-stakes open enrollment volumes with trained healthcare contact center agents. Scale support, meet SLAs, and maintain CSAT, even in peak season.** 

 When demand spikes and expectations rise, your member experience cannot slip. Working Solutions delivers flexible, high-quality support for benefits navigation, eligibility and enrollment, without compromising service levels or satisfaction. 

[Speak to an Expert →](https://info.workingsolutions.com/member-benefits-support-open-enrollment-contact-center-solutions#speak-to-an-expert)

 1,545+

### Hours Delivered

above client requirement during open enrollment

 98.5%

### Customer Satisfaction (CSAT)

 during peak enrollment periods  

 95%+

### Service-Level Agreement (SLA)

 adherence in healthcare programs

Proven performance across federal benefits and healthcare member services programs.

## Open Enrollment Creates Risk: We Help You Control It

Seasonal enrollment periods introduce unpredictable volume, staffing strain and elevated member expectations. Many organizations struggle with:

#### Missed service levels during peak demand

Missed service levels during peak demand

#### Inconsistent member experience and empathy gaps

Inconsistent member experience and empathy gaps

#### Staffing limitations and ramp delays

Staffing limitations and ramp delays

#### Errors in benefits navigation and eligibility support

Errors in benefits navigation and eligibility support

Working Solutions solves this with a flexible, on-demand model designed specifically for healthcare member services.

### Coverage, Pricing, and Deductible Changes

With ever-evolving coverage options, we ensure your policyholders stay updated.  

*Our team manages changes in coverage, pricing, and deductibles, guaranteeing your customers are always well-informed.*

### Premium Increase Management

When premium increases raise concerns, our knowledgeable agents step in. We assist callers with enrollee changes, address updates, coverage adjustments, and billing alterations.  
  
*Our agents excel at implementing upselling and cross-selling strategies to retain customers even in the face of premium hikes.*

## Trained Agents. Proven Healthcare Results.

![senior-care-life-changes](https://info.workingsolutions.com/hs-fs/hubfs/senior-care-life-changes.jpg?width=1000&height=667&name=senior-care-life-changes.jpg)

#### Complex Call Handling

High-touch interactions where members need guidance, not just answers. 

![staff-support-training](https://info.workingsolutions.com/hs-fs/hubfs/staff-support-training.jpg?width=1000&height=667&name=staff-support-training.jpg)

#### Seasonal Flexibility at Scale

Rapid ramp for open enrollment, renewals and volume spikes.

![quality-performance](https://info.workingsolutions.com/hs-fs/hubfs/quality-performance.jpg?width=1376&height=768&name=quality-performance.jpg)

#### Quality and Performance Discipline

 Consistent service-level agreement achievement, quality assurance (QA) rigor and member satisfaction. 

![trained-high-eq](https://info.workingsolutions.com/hs-fs/hubfs/trained-high-eq.png?width=1376&height=768&name=trained-high-eq.png)

#### Trained, High-EQ Agents

[Healthcare-ready agents trained for empathy](https://info.workingsolutions.com/senior-care-case-study), accuracy and compliance. 

## Open Enrollment, Done Without Missed Demand

Our flexible workforce model aligns staffing in real time; flexing in 15-minute intervals to meet demand, reduce abandons and eliminate wasted spend. 

 

 

## Proven in Real Member Support Environments

 

### Health Plan Member Support at Scale

Enabled consistent, compliant support for dual-eligible and underserved populations by scaling quickly across seasonal and structural surges.

[Read the Case Study →](https://info.workingsolutions.com/medicaid-health-plan-cx-outsourcing-case-study)

[![healthcare-customer-service-agent-with-icons-of-patients-for-on-demand-contact-center-customer-solutions](https://info.workingsolutions.com/hs-fs/hubfs/healthcare-customer-service-agent-with-icons-of-patients-for-on-demand-contact-center-customer-solutions.jpg?width=1350&height=640&name=healthcare-customer-service-agent-with-icons-of-patients-for-on-demand-contact-center-customer-solutions.jpg)](https://info.workingsolutions.com/medicaid-health-plan-cx-outsourcing-case-studyx-outsourcing-case-study)

### Insurance Open Enrollment Case Study

Scaled rapidly to support federal benefits program demand while maintaining quality.

[Read the Case Study →](https://info.workingsolutions.com/insurance-case-study)

[![business-woman-handshake-small](https://info.workingsolutions.com/hs-fs/hubfs/business-woman-handshake-small.jpg?width=994&height=434&name=business-woman-handshake-small.jpg)](https://app.hubspot.com/insurance-case-study)

### Senior Healthcare Member Support

Improved engagement, conversions and member satisfaction through high-touch support.

[Read the Case Study →](https://info.workingsolutions.com/senior-healthcare-case-study)

[![senior-care-rehab-2-1](https://info.workingsolutions.com/hs-fs/hubfs/senior-care-rehab-2-1.jpeg?width=994&height=434&name=senior-care-rehab-2-1.jpeg)](https://app.hubspot.com/senior-healthcare-case-study)

### Med-Tech Patient Support Transitions

Stabilized operations and improved accuracy during high-risk transitions.

[Read the Case Study →](/med-tech-cx-solutions-product-transitions%20 )

[![heart-monitor-small](https://info.workingsolutions.com/hs-fs/hubfs/heart-monitor-small.jpg?width=994&height=434&name=heart-monitor-small.jpg)](https://info.workingsolutions.com/med-tech-cx-solutions-product-transitions%20%C2%A0)

> "Working Solutions has helped us push past our own limitations. Their ability to think outside the box, challenge assumptions, and bring top-tier talent into our programs has been instrumental in elevating how we serve families. It’s not just about hitting KPIs — it’s about making every touchpoint feel personal and seamless."

##### Amanda - VP of Commercial Operations

Senior Living Services Industry

> “Working Solutions helped us move the needle on conversion rates, lead qualification, and referral quality — all while lowering costs compared to offshore models. That’s the dream: better outcomes at a lower cost.”

##### Phil - Senior Director, Call Center & Vendor Management

Senior Living Services Industry

> “We don’t have to coach Working Solutions agents to be empathetic — they just get it. You can hear it in the calls. Their U.S.-based teams understand the situations our customers face and relate naturally, which you simply can’t train into someone unfamiliar with senior care.”

##### Jared - Senior Manager of Vendor Management & Operations Support

Senior Living Services Industry

![senior-woman-rewards-support](https://info.workingsolutions.com/hs-fs/hubfs/senior-woman-rewards-support.jpg?width=1000&height=667&name=senior-woman-rewards-support.jpg)

## A Better Alternative to Traditional Outsourcing

Working Solutions provides a more reliable, flexible and performance-driven model for healthcare member services.

- Onshore-ready, high-quality workforce
- Flexible staffing aligned to real demand
- Proven success in regulated healthcare environments
- Designed for empathy, accuracy and compliance

## Discover the Difference

##### Site Links

- [Remote Work Opportunities](https://jobs.workingsolutions.com/)
- [Contact Us](https://workingsolutions.com/contact/)
- [Public Resources](https://workingsolutions.com/resources/)
- [Trust and Security](https://workingsolutions.com/solutions/trust-and-safety/)

##### Legal

- [Accessibility](https://workingsolutions.com/accessibility-statement/)
- [Privacy Policy](https://workingsolutions.com/privacy/)

##### Company

- [About](https://workingsolutions.com/about-us/)
- [Blog](https://workingsolutions.com/blog/)
- [Corporate Careers](https://workingsolutions.com/careers/)
- [Newsroom](https://workingsolutions.com/newsroom/)

##### Who We Are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.

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