Open Enrollment Contact Center Support for Healthcare and Benefits

 

Confidently handle high-stakes open enrollment volumes with trained healthcare contact center agents. Scale support, meet SLAs, and maintain CSAT, even in peak season. 

 When demand spikes and expectations rise, your member experience cannot slip. Working Solutions delivers flexible, high-quality support for benefits navigation, eligibility and enrollment, without compromising service levels or satisfaction. 

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1,545+

Hours Delivered

above client requirement during open enrollment

98.5%

 Customer Satisfaction (CSAT) 

 during peak enrollment periods  

95%+

 Service-Level Agreement (SLA)

 adherence in healthcare programs

Proven performance across federal benefits and healthcare member services programs.

Open Enrollment Creates Risk: We Help You Control It 

Seasonal enrollment periods introduce unpredictable volume, staffing strain and elevated member expectations. Many organizations struggle with:

Missed service levels during peak demand

Missed service levels during peak demand

Inconsistent member experience and empathy gaps

Inconsistent member experience and empathy gaps

Staffing limitations and ramp delays

Staffing limitations and ramp delays

Errors in benefits navigation and eligibility support

Errors in benefits navigation and eligibility support
Working Solutions solves this with a flexible, on-demand model designed specifically for healthcare member services.

Coverage, Pricing, and Deductible Changes

With ever-evolving coverage options, we ensure your policyholders stay updated.  

Our team manages changes in coverage, pricing, and deductibles, guaranteeing your customers are always well-informed.

Premium Increase Management

When premium increases raise concerns, our knowledgeable agents step in. We assist callers with enrollee changes, address updates, coverage adjustments, and billing alterations.

Our agents excel at implementing upselling and cross-selling strategies to retain customers even in the face of premium hikes.

Trained Agents. Proven Healthcare Results.

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Complex Call Handling

High-touch interactions where members need guidance, not just answers. 
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Seasonal Flexibility at Scale

Rapid ramp for open enrollment, renewals and volume spikes.

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Quality and Performance Discipline

 Consistent service-level agreement achievement, quality assurance (QA) rigor and member satisfaction. 

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Trained, High-EQ Agents

Healthcare-ready agents trained for empathy, accuracy and compliance. 

Open Enrollment, Done Without Missed Demand 

Our flexible workforce model aligns staffing in real time; flexing in 15-minute intervals to meet demand, reduce abandons and eliminate wasted spend. 
 
 

Proven in Real Member Support Environments

 

Health Plan Member Support at Scale

Enabled consistent, compliant support for dual-eligible and underserved populations by scaling quickly across seasonal and structural surges.

Read the Case Study →

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Insurance Open Enrollment Case Study

Scaled rapidly to support federal benefits program demand while maintaining quality.

Read the Case Study →

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Senior Healthcare Member Support

Improved engagement, conversions and member satisfaction through high-touch support.

Read the Case Study →

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Med-Tech Patient Support Transitions

Stabilized operations and improved accuracy during high-risk transitions.

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"Working Solutions has helped us push past our own limitations. Their ability to think outside the box, challenge assumptions, and bring top-tier talent into our programs has been instrumental in elevating how we serve families. It’s not just about hitting KPIs — it’s about making every touchpoint feel personal and seamless."
Amanda - VP of Commercial Operations

Senior Living Services Industry

“Working Solutions helped us move the needle on conversion rates, lead qualification, and referral quality — all while lowering costs compared to offshore models. That’s the dream: better outcomes at a lower cost.”
Phil - Senior Director, Call Center & Vendor Management

Senior Living Services Industry

“We don’t have to coach Working Solutions agents to be empathetic — they just get it. You can hear it in the calls. Their U.S.-based teams understand the situations our customers face and relate naturally, which you simply can’t train into someone unfamiliar with senior care.”
Jared - Senior Manager of Vendor Management & Operations Support

Senior Living Services Industry

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A Better Alternative to Traditional Outsourcing

Working Solutions provides a more reliable, flexible and performance-driven model for healthcare member services.

  • Onshore-ready, high-quality workforce
  • Flexible staffing aligned to real demand
  • Proven success in regulated healthcare environments
  • Designed for empathy, accuracy and compliance

Discover the Difference
Who We Are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.