Severe competition in the insurance industry demands superior customer service. As Deloitte reports in its 2024 outlook: “Insurers are transforming to achieve customer-centricity and elevate purpose.”
With increasing consumer expectations and growing operational complexities, maintaining a fluid customer service experience (CX) can be daunting. This is where Working Solutions comes in, with sustained performance as the industry reinvents itself.
We are here to transform these challenges into opportunities to support your growth and customer satisfaction.
Flexible GigCX Workforce:
Our talented GigCX workforce is ready to adapt to your needs, providing flexibility like never before. Supported by an on-demand agent network of 150,000+.
Balancing Automation and Human Touch
We help you find the perfect balance of automation and live-agent interaction to provide the best of both worlds based on your needs. Think of it this way: Artificial intelligence (AI) complemented by intelligent agents (IA). Or, AI X IA = CX+.
Scalability
As your needs change, so do our services. We scale with you, ensuring consistent excellence. CX operations can ramp or down by 30% or more within hours.
Expertise
Our agents receive expert schooling in your brand, products services and customers, ensuring delivery of top-notch service. All taught by WSOL college-degreed educators.
Data Security
Data security is a #1 priority. Trust us to handle sensitive customer information with the utmost care.
Tailored Solutions
We customize our services to meet your unique requirements, aligning seamlessly with existing operations. Through ongoing development, agents become immersed in a client’s branded solutions.