Customer Service Outsourcing
HFS OneOffice™ Hot Vendor: Q2 2022
Who We Are
We are an industry leader providing onshore, on-demand contact center customer support. Our remote workforce delivers outstanding CX more efficiently than an employee model while maintaining a seamless brand experience.
What We Do
We help you retain, grow, and generate new customers by strategically outsourcing your customer service operations. Beyond an immediate improvement in CX, your business will realize better management of call volume fluctuations and ensure you exceed your critical KPIs.
Simple Solutions
Common CX problems we help solve
CX Talent Shortage
Attractive on-demand model for CX professionals looking for flexibility
Call Volume Spikes
Scaleable model to efficiently handle call volume peaks and valleys
Agent Education
Expert educators in remote learning to ensure content mastery
Cost Savings
Proprietary model driving 20% to 30% in operational savings
"The team at Working Solutions continuously delivers performance
above or at the top of the partner ecosystem across every KPI."
— Intuit
Is Outsourcing Right For Me?
Find out how you can save on operational costs while
increasing utilization and providing outstanding customer experiences
The Ultimate Guide to Outsourcing Customer Service by Company Size
The Cost Savings of Customer Service Outsourcing
Exceed Critical KPIs
Retain, grow, and generate new customers by strategically outsourcing your customer service operations.