Turn Your Customer Service into a Profit Center
Working in partnership, we will assist and educate your team in building a tailored learning plan for your organization’s training to implement from within.
It will be your own Blueprint for Excellence. Included will be a design, teaching strategies, educational tools and delivery methods. A proven blueprint for your in-house training team to succeed.
Clients Attest: Well-Trained Agents Serve Customers Better
The value of any training is measured by client success. Clients value our learning and development to improve their customer-service operations.
Tax-Preparation Client:
“The way you teach and design your classes is different from any vendor has proven success. We want you to help coach our other vendors with your ideas and strategies like flip classrooms, buddy calls and bear hugs! Thank you.”
Sports-Franchise Client:
“Thank you, Education team! The hand-off was well-orchestrated. The customer experience was outstanding. The agents did a beautiful job right out of training. I don’t know how that could have been a better first day!”
Educational Expertise That Produces Outstanding Results
Working Solutions achieves great outcomes for clients by applying proven practices to achieve real-world results. For clients, this means strategic advantages such as:
Enhanced Organizational Performance – Boost productivity and operational efficiency with tailored learning paths and advanced training methodologies.
Innovation and Technology Integration – Modernize your knowledge management and educational processes with the latest CX technology.
Leadership and Performance Elevation – Develop robust leadership capabilities and improve team performance through specialized development and coaching.
Agent Education That Elevates Your CX Workforce
Maximized learning and development inspires workers, engages customers and makes your business thrive. Our educational innovation builds a workforce culture of excellence through:
Performance-Enhancement Solutions – Applies strategies and techniques proven to boost team efficiency, productivity and performance.
Technology-Driven Training – Leverages the latest tools and AI simulation to create interactive, personalized learning experiences.
Skill-Gap Analysis – Identifies and addresses shortcomings in agent knowledge and competencies within your curriculum and training.
These are only a few of the many advantages your business will receive through our CX consulting.
Practice Does Make Perfect: Preparing Agents for Success
Clients rely on us to make their in-house CX more efficient by streamlining educational processes by up to 30.
The result: Instructors spend less time teaching. And agents spend more time learning by practicing. This hands-on engagement upfront gives them a leg up later in serving customers well.
