Disaster Recovery Business Plan

Guiding Through Times of Crises

From natural to man-made, disruptive events are inevitable so your customers need you 24/7. This year, the impact of hurricane season takes on even more significance as businesses struggle to recover from the disruptions caused by COVID-19. Your customers need personalized, empathetic customer care with every call, chat or email.

Maintaining a successful operation during these conditions requires thoughtful planning and flexible, scalable partners. To ensure seamless customer care and to handle the unexpected, consider outsourcing your CX.

Working Solutions provides virtual, on-demand customer care through omnichannel experiences to not only engage your customers, but to surpass their expectations, with every interaction.

The time to act is now. We can help.

From Hurricane Planning to Pandemic Disaster Recovery: Tips for Tackling COVID-19

The COVID-19 pandemic is a once in-a-century phenomenon, comparable to nothing else we’ve faced in the modern era.

You have 24 hours to move your training online… What now?

It is hard to fathom anything altering life so abruptly as the pandemic of the COVID-19 virus.

Preparing for Hurricane Season: 3 Important Customer Service Considerations

Even in an average or “near-normal” hurricane season, the U.S. could experience another Florence and Michael, causing enormous disruption that lasts for weeks after the storm subsides.

Got an IT Disaster Recovery Plan? Here’s Why You Need One

Does your business have an IT disaster recovery plan? If not, you’re leaving a crucial component of your operations to chance.

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Call Center Predictive Planning: A Must for 2019 Hurricanes

For nonstop customer care, predictive planning is a must for reliable, responsive service. Do you have the five crucial pieces in place to ride out any storm and its aftermath? How about three or more, right in a row?

Business Continuity Case Study

One of the world’s largest nonprofit relief scaling up its response to the costliest natural disaster in U.S. history.