Uncover the Future of Exceptional Customer Experience

Discover CX Trends, Challenges, and Opportunities

Market Study Cover Image

CCW Market Study

Dive into the exclusive insights from the 2023 CCW Market Study, CX Trends, Challenges, and Opportunities, sponsored by Working Solutions. This groundbreaking research is your key to staying ahead of the CX curve.

The future of customer experience is here. Download Market Study Now →

Why Are 57% of Consumers Disappointed?

In a world where customer experiences are everything, only 4% of consumers believe that things have improved over the past year. An astounding 57% feel they have gotten worse. We dive deep into the reasons behind this dissatisfaction.

95% of customers still expect access to a live agent for most issues. (2)

The Quest for Personalization and Convenience

Consumers crave personalization and convenience, yet only 13% believe brands are delivering highly personalized experiences. A staggering 25% feel that brands are failing to provide quick, easy, and convenient interactions. Discover what's holding brands back from meeting these expectations.

Quest

The Waiting Game and Pain Points

Long wait times plague 66% of consumers. Repetitive questions and difficulty reaching live agents are all too common. Explore the pain points that are driving customers away from your brand.

Wait Time

The Rising Tide of Restriction

Customers feel that their experiences are becoming more restrictive. From refunds to speaking to a live phone agent, challenges are on the rise. Learn how to break free from these constraints.

 

Nine-in-Ten Consumers

Are more likely to support brands that offer easy experiences, and personalization is a magnet for customer loyalty. Learn how to leverage these opportunities.

9in10

By downloading this market study, you'll gain:

  Actionable Insights: Immediate strategies to enhance your CX initiatives.

Competitive Advantage: Stay ahead of the curve with insider knowledge.

Data-Driven Decisions: Base your choices on real-world data, not guesswork.

 

Why partner with us?

Working Solutions is proud to sponsor this groundbreaking study. With over two decades of excellence in CX solutions, we understand the unique challenges you face. Our commitment to innovation and excellence is unwavering, and our insights are your competitive edge.

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Who We are

Working Solutions provides virtual contact center outsourcing that measurably improves customer experiences (CX). We deliver high-quality, all-encompassing solutions for your fluctuating sales and service needs. Our on-demand CX expertise enables you to better engage, empathize with and delight customers, wherever and whenever they interact with your brand.